Overview
DIGITAL LEARNING AND COMMUNITY MANAGER – FASHION EUROPE Jobs in Paris, Île-de-France, France at CHANEL
Title: DIGITAL LEARNING AND COMMUNITY MANAGER – FASHION EUROPE
Company: CHANEL
Location: Paris, Île-de-France, France
Mission from September 2024 to March 2025The Fashion Europe division is the ambassador of the Retail spirit for the House’s original activity, Fashion. CHANEL’s highly selective distribution network in Europe spans over 10 countries.
At CHANEL, we are committed to creating an inclusive Learning culture that fosters personal growth and contributes to collective progress. We believe that the uniqueness of each individual enhances the diversity, complementarity and effectiveness of our teams.
Blended Learning has become a key component to create personalized paths, for each profile, experience and métier. Blended Learning is also supporting the transformations business is leading.
Reporting to the Learning Mode & Style Expertise Europe Director, you will be responsible for Digital Learning & Community Management. You will oversee a Blended Learning Project Manager and an apprentice. Your role will consist in sustaining this profound transformation of learning methods, to feed the expertise of the boutiques in line with the pace and priorities of the business.
WHAT IMPACT YOU CAN CREATE AT CHANEL :Strategically design, launch and maintain an innovative and sustainable Blended Learning Ecosystem for Fashion in Europe region, in alignment with the business stakeholders at a local, regional and global levels.
Blended Learning Strategic Vision
Define the long-term Blended Learning Strategy (creation of the development roadmap, engagement plan, community management actions, digital learning roadmap…).
Design Blended Learning paths and ensure their roll out and local adoption
Highlight, update and nourish the Europe Learning offer in collaboration with the team and internal stakeholders
Update the Europe Learning Platform to facilitate market’s access to the Blended paths
Sustain the Digital Learning app (content roll out, editorial plan, bug resolutions, upgrades) and continue to anchor the Digital Learning habits in Boutiques
Generate transversality with the Learning Europe W&FJ and F&B teams and maintain a strong collaboration with the Global Learning team.
Manage the Blended Learning budget
Europe Blended Learning activity measurement
In order to monitor the impact of the learning strategy, you measure and analyze training plans and consistently measure their effectiveness:
Identify the best solutions for the markets and for the region to analyze the Blended learning activity: digital learning KPIs dashboards, in-room sessions tracking, blended learning KPIs dashboards
Accompany markets to integrate these tools
Provide the tools for the market to follow-up training actions in boutique: coaching add-ons, feedback questionnaires
Europe Learning Community Management
Animate the Europe Learning Community through newsletters, monthly calls and seminars
Animate and develop the Digital Learning community in Europe: regularly catch up with local Digital Learning Managers, support markets in implementing this role if not yet in place, upskill and develop the community thanks to specific training programs (digital learning content creation, KPIs analysis…) in order to generate autonomy
Provide daily support to market learning teams
Learning Innovation
Support Learning Innovation to better engage and follow up learners, create best practices sharing, share contents platforms, and foster a learning culture.
Diversify Learning solutions through a watch on L…
