Overview
Director of Spa Operations | ESPA International, Americas Jobs in Yonkers, USA at The Hut Group
Title: Director of Spa Operations | ESPA International, Americas
Company: The Hut Group
Location: Yonkers, USA
Type:
Category:
Position: Director of Spa Operations | ESPA International, The Americas US
Director of Spa Operations | ESPA International, The Americas
Division
THG Beauty
Location
US
Job Type
Full-time
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
Life at THG Beauty
We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty’s ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
About ESPA
As part of THG’s prestigious Beauty portfolio, ESPA is a globally recognized luxury spa and skincare brand founded in England in 1993. With over 30 years of experience creating, building, and managing award-winning spas, ESPA operates in more than 60 countries, where over five thousand therapists deliver more than 3.5 million treatments annually. ESPA is renowned for its highly effective, natural skin and body care products—expertly formulated and produced at our own manufacturing facility in the UK—and its unwavering commitment to holistic wellness, excellence, and elevated guest experiences.
Together, THG and ESPA are redefining the future of wellness and beauty, combining world-class operations, cutting-edge technology, and decades of spa expertise to deliver transformative experiences across the globe.
Why be a Director of Spa Operations at ESPA?
As the Director of Spa Operations, your primary responsibility is to lead the strategic and operational execution of partner Spas and ESPA’s spa portfolio across the Americas. You will oversee the performance and standards of all ESPA-branded and partnered spas, ensuring a consistent luxury experience that aligns with brand values while driving profitability, guest satisfaction, and operational excellence.
You must be able to travel across the region up to 60% of the time to support on-site operations, team development, and brand implementation. Your role will involve cross-functional collaboration with spa partners, internal departments, and global teams to drive innovation, elevate service delivery, and ensure operational success.
In this position, you will lead the launch and ongoing operations of new ESPA spas, ensure compliance with brand standards, guide financial performance for the Spas and for ESPA, and support recruitment, training, and retention of spa leaders and therapists. You will also act as a key brand ambassador, representing ESPA in client and industry-facing settings.
As Director of Spa Operations, you’ll:
- Drive operational excellence across ESPA-operated and partnered spas in the Americas.
- Provide strategic direction, leadership, and mentorship to on-site spa managers and their teams.
- Support and oversee the opening of new ESPA spa locations, including pre-opening planning, team onboarding, and brand training.
- Monitor and evaluate spa financial performance, develop improvement plans, and ensure adherence to budgets and KPIs.
- Maintain rigorous brand standards across service delivery, guest experience, design, and retail execution.
- Act as a liaison between property ownership, hotel management, and ESPA International to ensure aligned goals and outcomes.
- Collaborate with the ESPA Education and Marketing teams to support ongoing training, promotions, and product launches.
- Develop operational strategies and best practices to…
