Overview
Director of Spa & Retail | Waldorf Astoria Palm Jumeirah Jobs in Dubai, UAE/Dubai at Hilton
Title: Director of Spa & Retail | Waldorf Astoria Palm Jumeirah
Company: Hilton
Location: Dubai, UAE/Dubai
Type: Full Time
Category: Management, Beauty/Hair Styling
The Director of Spa & Retail is responsible for overseeing the
strategic planning
, operations, and profitability of the hotel’s spa and retail section. This
leadership
role focuses on delivering exceptional guest experiences, driving revenue growth, managing a high-performing team, and ensuring the spa and retail offerings align with the hotel’s luxury standards. What will I be doing? As the Director of Spa & Retail, you are ultimately responsible for overseeing the spa and
retail operations
as well as the team to deliver an excellent Guest and Member experience.
You will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
Develop and implement business strategies for the spa and retail departments to meet financial and operational goals. Lead and inspire the spa and retail teams to uphold the brand’s luxury standards and deliver outstanding guest experiences. Collaborate with other hotel departments to ensure spa and retail offerings align with the hotel’s standard positioning and guest expectations. Oversee daily spa operations, including treatment scheduling, therapist performance,
guest satisfaction
, and overall service quality.
Develop
innovative
spa packages and promotions to attract local and international guests. Ensure all spa facilities are impeccably maintained and adhere to health, safety, and hygiene regulations. Manage inventory levels,
merchandising
, and vendor relationships to optimize profitability. Drive retail sales through
staff training
, promotions, and
guest engagement
. Ensure the delivery of personalized and memorable guest experiences that reinforce the hotel’s luxury standards.
Actively engage with guests to gather feedback and address concerns promptly and professionally. Stay updated on market trends and guest preferences to continually enhance offerings. Prepare and manage the annual budgets for the spa and retail section including revenue, expenses, and labour costs. Analyse performance data, including
guest satisfaction
, sales, and utilization, to identify growth opportunities. Implement revenue
optimization
strategies for spa treatments, memberships, and retail sales.
Recruit, train, and mentor spa therapists, retail team members, and support staff to build a skilled and motivated team. Conduct regular performance reviews and provide ongoing feedback to foster
professional growth
for Spa & Retail team. Organize
team-building activities
and
incentive programs
to maintain morale and productivity. Collaborate with the marketing team to promote spa services and retail products through digital, print, and local partnerships.
Ensure all promotional materials and in-house signage align with the hotel’s luxury branding. Participate in
community events
and partnerships to position the spa and retail offerings as a leading destination in the market. Respond to audits to ensure continual improvement is achieved. What are we looking for? As the Director of Spa & Retail serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Bachelor’s degree in Hospitality Manageme…
