Overview
Director, Retail & Attractions Jobs in Scottsdale, AZ at Great Wolf Lodge Resorts
Full Job Description
Pay: $0 per hour – $0 per hour
TheDirector of Retail & Attractionsbrings joy to families by leading the retail, attractions and entertainment teams to success. This role exists to build excellent teams, train and coach pack members to reach their potential as they facilitate fun and memorable experiences for our guests. This position exists to execute the retail, attractions and entertainment strategies and SOPs, draw performance insights out of trend analysis/business KPI’s/operational observations, develop lodge action plans based on those insights and measure results to adjust strategy as appropriate.
Essential Duties & Responsibilities
Responsible for the daily operation of all retail areas including gift shops and attractions
Oversees all merchandising functions including store display and design, inventory, tracking and analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing. Manages staff of managers, supervisors, leads, pack members to including interviewing, hiring, scheduling, performance reviews, and corrective action
Drive employee engagement and ensure employees deliver sales based services by engaging every guest, every time
Provide training and coaching for team on how to deliver guest experience and revenue results
Build a comprehensive retail & attractions strategy by outlet ensuring that the strategy aligns with overall corporate strategic direction
Owns, drives and grows the entertainment function within the lodge focused on character activations, kids activites and family experiences.
Build and maintain accurate budgets including building framework for annual & five year planning and capital needs at the lodge
Act as the key liaison & primary point of contact on all retail/attractions related projects, builds, initiatives and ensure budgets and timelines are being adhered to
Discern insights based in understanding relevant market and guest population trends, key business performance metrics and operational feedback to develop appropriate plans and forecasts for the retail & attractions business by outlet/by lodge
Partner in developing key retail reporting targeted at deeper insights into what is and isn’t driving the retail & attractions businesses and adjusting course as warranted in real time
Partner extensively with peer team on integration of key initiatives that cross divisions such as Attractions, Food & Beverage, Operations, Rooms, etc.
Serve as the key point of contact for onsite FEG Arcade manager and assist in communications to corporate on all arcade related issues and performance
Act as the primary liaison for lodge related retail & attractions technology needs and partner closely with Corporate/lodge IT to deliver the tools and processes required to move the business forward in line with strategy
Ensure all retail & attractions and entertainment standard operating and preventative maintenance processes are being executed in the lodge
Assists the General Manager in every day operations of the Resort with scheduled Manager on Duty shifts
Assures that all Retail and Attractions and Entertainment areas achieve the highest standards in areas of cleanliness, safety, presentation and service
Basic Qualifications & Skills
Associate degree in Business Administration or a related field, Fashion Merchandising or equivalent experience
Minimum 5 years of experience in Parks, Res…
Title: Director, Retail & Attractions
Company: Great Wolf Lodge Resorts
Location: Scottsdale, AZ
Category:
