Overview
DOLCE & GABBANA Store Manager (Siam Paragon) Jobs in Bangkok, Bangkok City, Thailand at DOLCE&GABBANA
Title: DOLCE & GABBANA Store Manager (Siam Paragon)
Company: DOLCE&GABBANA
Location: Bangkok, Bangkok City, Thailand
Main Duties & Responsibilities
Ensure the achievement of store sales budget
Responsible for managing the store costs in an effective manner
Responsible for the overall results of the store, working closely with all team (FoH and BoH) to ensure that the day-to-day activities build into the long-term plan
As a dynamic and inspiring leader, manage all activities to achieve store business objectives, demonstrating an excellent client experience
Perform with high integrity in company compliance with Corporate departments
Be an ambassador of the brand by promoting its values and ambitions within the marketplace
Key Accountabilities
Empowered by the Retail Director/Area Manager:
Create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate management
Develop and implement business action plans to maximize sales for each product category and clients tier segment
Ensure the implementation and execution of all company initiatives within the store
Ensure that the highest level of client service is provided motivating and challenging the employee (FoH and BoH)
Guarantee the full organization of Company assets, for both the BoH and FoH guidelines
Communicate Company set KPIs and identify strategies to ensure that the performance standards are met
Lead daily store briefing to communicate current business trends, relevant updates and motivate the store employees to perform
Manage and support stock levels through direct communication with key business departments
Assure stock fill-in on basics and purchase assortment to achieve store goals
Lead the CRM processes in order to: – guarantee the execution of the Company’s CRM initiatives – develop opportunities with loyal and potential clients
Ensure Learning and Development activities for the store employees:
Overseeing training conducted by other Team members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
Collaboration with HR L&D, preparing individual development plans for the employee, which include clear, measurable goals and performance reviews on timely bases
Conducting or supervising monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback
Provide the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees
Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance
Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
Oversee the processing of daily incoming and outbound merchandise requests and shipments
Guarantee the Visual Merchandising standards (note: Agile and Bottom Heavy clusters don’t include the role of Visual Merchandiser in store)
Assure the inventory control
Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization (BoH when available)
Collaborate with Corporate departments for adhering to and enforcing all company’s policies and procedures
Work with HR to:
Recruit and retain a high performing team
Ensure a consistent and branded onboarding experience for all new joiners
Participate to the Corporate review process for all …
