Overview
e-commerce assistant Jobs in Sydney, New South Wales, Australia at RIISE
Title: e-commerce assistant
Company: RIISE
Location: Sydney, New South Wales, Australia
Role: eCommerce Assistant
Full-time: Sydney, Australia (with some opportunity to work from home). Entry level.
Reports to: eCommerce & Marketing Manager
RIISE is home to the most coveted established and emerging brands from around the world, bringing together an elevated edit of responsible fashion, homewares and beauty. At the heart of RIISE is a dedication to considered design and quality pieces made to last — each one vetted against our vision for a decarbonised, circular and regenerative future.
The Role
We’re looking for an eCommerce Assistant to join our small, close-knit team in Sydney. This is an entry-level role, ideal for someone at the beginning of their career or a recent graduate who has gained practical experience through internships, university placements or part-time roles. We’re looking for someone who is genuinely eager to learn the operational side of ecommerce and fashion retail.
You’ll gain hands-on experience across all aspects of the business, including merchandising, order fulfilment, vendor management and customer service, while working closely with a supportive team in a fast-paced, purpose-driven environment.
What You’ll Do
- Prepare products to go live in our backend system — uploading imagery, setting ecommerce attributes, cross-checking/writing copy, category mapping and shipping rules
- Submit product imagery for resizing after sourcing from brands
- Carry out order fulfilment and ordering packaging supplies
- Carry out daily maintenance of our Shopify store, including merchandising collections and managing returns and cancelled orders
- Support customer service across email and chat
- Assist with vendor onboarding — sourcing product information and imagery from brands
- Liaise with brands to gather information on fabrications, certifications, supply chain and sustainability credentials
What We’re Looking For
We’re happy to train the right person. What matters most is intelligence, curiosity, initiative and a strong work ethic. This role is ideal for someone at the beginning of their career who has gained some practical experience through an internship, part-time retail or ecommerce role, or relevant university study, and is excited to learn in a hands-on environment.
Essential
- Undergraduate degree
Desirable (but not essential)
- Working knowledge of Shopify
- Proficiency with Microsoft Office (particularly Excel, Word and Teams)
- Basic familiarity with Searchspring (Athos Commerce)
- Basic familiarity with Klaviyo
- Basic Adobe Photoshop or InDesign skills (such as resizing images and simple document or photo edits)
- Basic familiarity with CapCut
Why RIISE
At RIISE, we’re taking a different approach to climate change — and our workplace culture reflects that. We believe a business should give as much as it gets from its people, and we support and encourage the growth of everyone who joins our team.
How to Apply
If this sounds like you, we’d love to hear from you. Please send your CV and a short cover letter to [email protected] telling us why you’re excited about RIISE.
