Overview
E-Commerce Operations Lead Jobs in London, England, United Kingdom at Whitecollars
Title: E-Commerce Operations Lead
Company: Whitecollars
Location: London, England, United Kingdom
Company Description
Our client is a rapidly growinge-commerce company managing 25+ fashion stores across international markets, all powered by a small, agile team doing a lot with a little. They run on Notion, Slack, and Shopify and drive sales through high-volume Google Ads campaigns.
Job Description
They’re looking for anE-Commerce Operations Leadto own the operational engine behind the scenes: systems, processes, execution, and growth enablement. The goal? Bring structure to the chaos, scale operations efficiently, and never compromise on quality.
This is the kind of role where you’ll be central to everything, keeping projects moving, people aligned, and stores launching on time.
What Youll Be Responsible For
Overseeing daily operations across 25+ Shopify stores in global markets.
Building and maintaining operational systems in Notion (dashboards, checklists, SOPs, calendars).
Coordinating cross-team workflows and communication through Slack.
Ensuring store launches, product drops, and promotions are executed on time and fully QA’d.
Supporting performance tracking across Google Ads (no need to manage the campaigns, just support insight flow).
Driving project management: deadlines, blockers, follow-ups, and accountability.
Leading the implementation of light AI tools to automate, streamline, and improve team efficiency.
Acting as the operational bridge between product, marketing, design, and tech.
Qualifications
What You Must Know
eCommerce operations:preferably in DTC or multi-store setups.
Shopify Expertise:Comfortablenavigating the platform, performing QA, and communicating clearly with developers.
Fashion/eComm:bonus if you’re familiar with merchandising, product drops, and seasonal strategies.
Notion:strong experience building team wikis, SOPs, calendars, and documentation.
Slack:You know how to keep communication streamlined and actionable.
Google Ads:basic understanding of how product flows through campaigns (no media buying required).
AI tools:experience using AI to support operations (e.g., automation, tagging, SOP drafting, and auto-checks).
You are Ideal if you are
2-3 years of hands-on Shopify eCommerce ops experience (DTC or multi-store preferred) with a strategic mindset.
Thinks in systems.
Brings structure without slowing things down.
Doesn’t need hand-holding and knows how to take initiative.
Can confidently say no when necessary and make the right calls.
Takes pride in smooth, efficient operations.
Can move fast without sacrificing quality.
Additional Information
Bonus Points If You
Have experience with Klaviyo, DataFeedWatch, or similar feed tools.
Have led or managed remote eCommerce teams.
Have built automated workflows using tools like Zapier, ChatGPT, and Slack.
Are fluent in a second language (especially for EU markets).
