Overview
E-Commerce Website Manager – Mumbai MIDC Jobs in Mumbai Metropolitan Region at Neuraleap Group
Title: E-Commerce Website Manager – Mumbai MIDC
Company: Neuraleap Group
Location: Mumbai Metropolitan Region
Job Description
E-Commerce Website Manager
Department E-Commerce / Digital
Reports To Business Head / Founder
Location Mumbai, India
Experience 3–6 years in e-commerce operations
Employment Type Full-Time
About The Role
We are an online jewellery brand looking for an experienced E-Commerce Website Manager to own and run our online store. You will be responsible for the day-to-day management of our website,product listings, site merchandising, and performance optimization. The role requires someone hands-on with e-commerce platforms, comfortable with both the technical and commercial sides of running an online store.
Key Responsibilities
Website & Store Management
- Manage the Shopify store: product listings, content updates, navigation, site merchandising,and promotional banners.
- Ensure accurate product information, pricing, images, and descriptions across all pages.
- Coordinate with the design and development teams for website changes, new features, and
bug fixes.
- Monitor site performance (page load speed, uptime, checkout flow) and resolve issues
promptly.
- Manage and configure Shopify, including themes, apps, plugins, and integrations.
Analytics & Performance
- Monitor website analytics using Google Analytics and other tools.
- Track and report on key metrics: traffic, conversion rate, average order value, revenue, and
customer acquisition cost.
- Identify trends and provide data-backed recommendations to improve sales and user
experience.
Digital Marketing Support
- Coordinate with the marketing team on SEO, SEM, email campaigns, and paid social to
drive traffic to the website.
- Manage on-site SEO: meta tags, product descriptions, internal linking, and keyword
optimization.
- Support campaign execution by setting up landing pages, promo codes, and sale events on
the website.
Inventory & Order Coordination
- Work with the inventory and operations team to keep stock levels accurate on the website.
- Monitor order fulfillment, returns, and customer queries related to online orders.
Customer Research & Support
- Conduct customer research to identify pain points, usability issues, and improvement
opportunities on the website.
- Plan and carry out user interviews to gather qualitative feedback on the shopping
experience.
- Translate customer insights into actionable website changes in collaboration with design
and tech teams.
- Handle or oversee customer support for online orders, including queries, complaints, and
returns.
- Monitor customer reviews, feedback, and satisfaction trends to flag recurring issues.
Requirements
- 3–6 years of hands-on experience managing an e-commerce website or online store.
- Working knowledge of Shopify, including themes, apps, and store configuration.
- Comfortable with Google Analytics, Google Search Console, and basic SEO practices.
- Familiarity with product catalog management, including photography coordination and
content creation.
- Basic understanding of HTML/CSS (enough to make minor site edits).
- Strong attention to detail, especially around product data accuracy and site QA.
- Good communication skills for coordinating across design, tech, marketing, and operations
teams.
Preferred (Not Required)
- Prior experience in jewellery, fashion, or lifestyle e-commerce.
- Experience with tools like SEMrush, Ahrefs, Hotjar.
- Familiarity with paid advertising on Meta/Facebook.
- Experience with data tools like Excel (advanced.
- Knowledge of email marketing platforms (Mailchimp, WebEngage, etc.).
- Experience with CRM tools such as Zoho, HubSpot, or LeadSquared.
Skills: website management,management,google analytics,data,seo,commerce,online,analytics,e-commerce,google search console,jewellery,store
