Ecommerce Assistant Manager (Shopee) Jobs in Songshan District, Taipei City, Taiwan at Le Creuset Taiwan

Title: Ecommerce Assistant Manager (Shopee)

Company: Le Creuset Taiwan

Location: Songshan District, Taipei City, Taiwan

Role Purpose (Summary)

To execute the online distribution strategy for Le Creuset in order to maximize Brand sales and Image.
To support all aspects of web marketing/E-commerce from the strategy to the day-to-day operations to achieve and exceed assigned yearly target, both quantitative and qualitative target.
To assist in managing the entire process including item set-up, content management, order entry, shipping confirmation, and post-sale support.
To collaborate cross-functionally to support Le Creuset e-commerce landscape expansion.

Main Responsibilities

eCom Sales Target Achievement (15% Time on Tasks)

Developing and executing tailored e-commerce strategies to maximize sales, market share, and brand presence on key online platforms.
Prepare reporting materials to analyze sales performance, traffic, conversion

e-Marketplace Operation & Maintenance (35% Time on Tasks)

Process orders & quotations and follow up order status between customers and e-marketplace
Create product content (product names, descriptions and visuals) and ensure prices and information are correct and quickly following any price changes.
Tied in with marketplace sales calendar to initiate campaign plan, work closely with PM to execute and monitor on-going campaign.
Work closely with internal team, external e-marketplace and agencies for campaign discussion and on-going promotion optimization.
Assist and execute e-marketplace marketing campaigns focusing on building brand awareness and sales achievement.

e-Marketplace Communication & Performance Monitoring (35% Time on Tasks)

Analyzing sales data and market trends to uncover growth opportunities and provide strategic recommendations for performance improvement
Design, execute, and optimize digital content from traffic acquisition planning to conversion improvement.
Plan and execute annual social calendar based on sales activities
Analyze and report campaign performance in terms of traffic, conversion, user behavior
Track and ensure all exposure are well-documented and provide exposure report on weekly/monthly basis.

Customer Contact and Support (15% Time on Tasks)

Support inbound e-commerce enquiries by e-mail, telephone, and post
Direct specific enquiries to the relevant team, or handle directly as appropriate
Ensure responses are accurate, timely, and documented
Office customer service support

Others:

Requirements:

3+ years of prior experience in E-commerce operation
Shopee flagship store experience is a plus
Ability to work independently from campaign planning to detail execution
Results-oriented and able to cope with fast-paced working environment
Good at communication and coordination.
Highly organized and detail-oriented with ability to multi-task and prioritize workload to meet deadlines
Team player and ability to work with the cross-functional departments.
Logical thinking, independent, responsible, and capable of problem solving.

Skills:

Bachelor's degree
Excel-expert knowledge is required including pivot tables, vlookup and other functions
Excellent understanding of customer journey flow and analytical skills
Strong written and verbal communication skills in Chinese and English

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