Overview
Fashion Operations & E-commerce Associate Jobs in Los Angeles at JLorraine Designs
Job description:
Los Angeles, CA
(1099 Contractor)
Bilingual
JLorraine Designs is a fast-growing, women-led luxury fashion brand. We are looking for a highly organized, proactive, hands-on Fashion E-Commerce & Operations Associate to take full ownership of daily order fulfillment, in store customer communication, and daily operational support.
This is not a desk-only role. This position is fast-paced, mobile, and hands-on, requiring someone who is comfortable moving between departments, juggling multiple priorities, and taking initiative without being micromanaged.
If you thrive in dynamic environments, enjoy problem-solving in real time, and take pride in keeping systems running smoothly, this role is for you.
Role Overview
The Fashion Commerce & Customer Experience Specialist is responsible for managing all brand communication channels, supporting e-commerce operations, coordinating influencer and model outreach, and assisting with daily operational workflows.
This role supports the Founder and Operations Manager by ensuring customers feel taken care of, messages are handled promptly, and internal systems remain organized and efficient at a luxury brand standard.
This is a 1099 independent contractor position.
Core Responsibilities
E-Commerce & Order Support
- Monitor Shopify orders daily
- Update order statuses and verify tracking information
- Create and print shipping labels (USPS, FedEx)
- Flag delayed or problematic orders before they escalate
Operational & Administrative Support
- Maintain organized digital systems including:
◦ Airtable
◦ Google Drive
◦ Trackers and inboxes
- Keep detailed records of orders, returns, influencer activity, and inventory notes
- Support daily workflow between production, packing, and shipping teams
- Be available to assist across departments when needed
Work Style & Expectations
- This is a fast-paced, hands-on role
- You will be moving between departments and assisting where needed
- Must be comfortable being cross-trained in multiple areas
- Must take initiative and operate independently after training
- Must be adaptable during high-volume launches and peak seasons
- This role requires strong multitasking and time management skills
Qualifications
- Experience in fashion, e-commerce, retail, or customer service preferred
- Canva, Capcut
- Strong written communication skills
- Comfortable with Shopify, ReturnGo, , and social media
- Highly organized and detail-oriented
- Self-motivated and reliable
- Calm under pressure and solution-focused
- Comfortable working in a dynamic, growing brand environment
- Bilingual (English/Spanish) preferred
Success in This Role Looks Like
- Customers feel heard, supported, and taken care of
- Orders move smoothly through the system
- Systems stay organized without constant oversight
- The Founder and Operations team can focus on growth and vision
Position Details
- Position Type: 1099 Independent Contractor
- Schedule: Flexible with availability during business hours
- Location: On-site / Hybrid (hands-on, mobile role)
- Industry: Luxury Fashion / E-Commerce
- $18-20HR
Job Type: Full-time
Work Location: In person
Pay: $18.00 – $20.00 per hour
Work Location: In person
Title: Fashion Operations & E-commerce Associate
Company: JLorraine Designs
Location: Los Angeles
