Overview
Fashion Operations Manager Jobs in Miguel Hidalgo, Mexico City, Mexico at CHANEL
Title: Fashion Operations Manager
Company: CHANEL
Location: Miguel Hidalgo, Mexico City, Mexico
AsFashion Operations Manageryou will be responsible to increase operational efficiency, staff experience and ultimately client experience in boutique during purchase and pos purchase through the deployment processes, tools, and projects.
The operational manager will be the expert on all standard operating procedures, systems and tools ensuring the smooth running of operations to enable the ultimate client experience and as such will oversee and direct the operations function within boutiques.
The operations manager will work closely with the boutiques leaders by imparting critical business knowledge and will be a key pillar to develop the roll out of the upcoming boutiques in Mexico.
Support teams’ management
Direct management of the Administration & Operations Supervisor, the Accountant Assistant and the Aftersales.
Support Fashion Director for the up-coming openings.
Ensuring the right understanding & execution of the Chanel Global vision and strategy by the team members.
Managing the support team in terms of recruitment, leadership, setting and monitoring individual goals of team members.
Identifying development areas of team members and proposing corresponding action plan, including trainings programs.
Conduct and organize briefings to the team.
Encourage team spirit, knowledge sharing and know how.
Ownership of all operational functions within boutiques
Own all operational functions within Boutiques, including inventory control, shipping, and receiving, after-sales, alterations, facilities management, security, resource planning/staffing, compliance, and expense management.
Key contact for regional to develop & implement new operational tools & requirements.
Leads Boutique tools deployment related to stock management (RFID), product management (Serial number tool), traffic management (traffic tool), payment (POS), client´s experience (Boutique Apps such as Queue Management) and after-sales.
In charge of the implementation and follow up of Chanel et Moi program.
Leads with team members Stock Team, Boutique Assistants, Alteration (where applicable) and Cashiers to ensure all operational procedures regarding sales, discounts, transfers. Stock adjustments, after-sales service and all other policies are followed.
STOCKS
Supervise the management, organization, and optimization of inventory to ensure product availability to sale in the right conditions and timing.
Alert on out of stock or over stock situations and propose corrective actions or transfer management between Boutiques in collaboration with the Merchandising Team.
Ensure the absence of inventory discrepancies.
Check the organization of stock taking.
AFTER SALES
Plays a key role in the orchestration of Chanel et Moi program locally in collaboration with regional counterpart and other local teams.
Supervise the management, organization, and optimization of after-sales activity within Care & Repair center (when applicable) and Boutiques to deliver best services to clients.
Supervise Artisans job and guide artisans in their role and development path together with Learning team and Global artisan community.
Provide the right working environment for Care & Repair in terms of equipment and tools.
Identify and monitor after-sales suppliers.
Identify and develop after-sales ambassadors within Boutique Team.
CASH
Supervise the management, organization, and optimization of cash management within Boutiq…
