Overview
Front Desk Guest Service Representative (3pm-11pm Shift) Jobs in Chandler at Hyatt Place Phoenix Chandler Fashion Center
Our friendly Guest Service Representatives provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
Responsibilities:
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use computer system to make reservations, check-in and check-out guests and process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Ensure safety and security of the property, staff and guests
Qualifications:
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
- Availability to work a flexible schedule between days, nights, weekends and holidays is a plus
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Title: Front Desk Guest Service Representative (3pm-11pm Shift)
Company: Hyatt Place Phoenix Chandler Fashion Center
Location: Chandler
