Overview
General Manager, Licensed Cosmetologist Jobs in Houston – Texas – USA at Socotra, Inc.
Title: General Manager, Licensed Cosmetologist
Company: Socotra, Inc.
Location: Houston – Texas – USA
Type: Full Time, Per diem
Category: Beauty/Hair Styling
General Manager, Hair Color Bar
Madison Reed’s Hair Color Bar General Managers areentrepreneurialleaders who deliver exceptional client experiences, while inspiring the team of Shift Leads, Colorists and Associate Colorists by seeking out and using ideas and insights fromdiversesources and individuals to best meet the clients’ needs. The Madison Reed Hair Color Bar General Manager will establish the roadmap of success for their respective Hair Color Bar within Madison Reed operational best practices and guidelines.
What you’ll do:
Manages, guides, and coaches the Hair Color Bar team on a daily basis
Consistently achieves monthly sales goals and other leading Key Performance Indicators, including but not limited to;
Retail Sales, Service Sales, AOV, Unlimited Roots Membership, Subscriptions and Labor
Manages employee schedules based on forecasts and business needs
Manages labor and hours budgets based on forecasts and business trends
Engages with clients to deliver a distinct and delightful client experience, mapped to theirdiverseneeds, resulting in future client engagement with the Hair Color Bar
Actively works in all positions including Colorist and Associate Colorist, providing services
Interviews candidates, onboards new team members, and performs milestone team member reviews while implementing a successful plan for retention, development and growth
Coaches and develops team members to ensure the highest level of team culture,client satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities
Resolves and follows up on all client service issues in a timely manner for all Hair Color Bar services, including client survey comments (NPS) andclient satisfactionsurvey (CSAT)
Guarantees the organization and standards of each Hair Color Bar including retail and sales displays are within company guidelines
Confirms all company assets are accounted for and maintained, including but not limited to;
Madison Reed inventory, iPads, security cameras and phones
Utilizes all Madison Reed systems to efficiently manage the business and drives retail and service sales including service capacity, digital waitlist and buy online pick up in store (BOPIS)
Work a minimum of 40 hours per week while working evenings, weekends and holidays as needed
Who you are:
Active cosmetology license – Must be licensed in the state in which you are applying
2 years of salon &retail experience
2+ years of operational management experience, with 2+ years of experience working in aservice-orientedbusiness
Strong level oftechnical proficiencyandproven track recordof key operational performance metrics
By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, to my employment and Madison Reed business. Message and data rates may apply. Text “STOP” at any time to cancel.
Physical Demands:
While performing the duties of this position, team members will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.
Big on Benefits
The Perks? Glad you asked…
Comprehensive Medical, Dental, and …
