Overview
Global Client Experience Project Manager Jobs in Madrid, Community of Madrid, Spain at Loewe
Title: Global Client Experience Project Manager
Company: Loewe
Location: Madrid, Community of Madrid, Spain
Being part of LOEWEgives you the opportunity to learn every day, to work with people who are passionate about what they do, and to grow in afast-paced and ambitious company.
Clients and the long-lasting relationships we build with them are our most precious assets, at the heart of what we do today. In this role you will play an essential part in the imagination and implementation of best-in-class client experiences, especially for our top clients, collaborating with various internal and external stakeholders to provide essential support to regions in doing so.
Your role will be:
As a Client Experience PM, you will be a pivotal member of the Global Client team, tasked with ensuring to delight and surprise our most valued clients, to ultimately build loyalty among them. This role requires a strategic mindset, coupled with a deep understanding of VIC needs and preferences, to drive innovative initiatives that elevate their experience across all touchpoints.
Reporting to the Client Experience Manager, your tasks will include:
Develop strategic initiatives, focused on enhancing the end-to-end experience for VICs globally, including events, services, and gifting, and support regions with the implementation.
Lead the creation of client gifts with internal stakeholders and external partners, from creative concept to physical development process, to delivery in region, to client offering.
Map out personalized client journeys for VICs and integrate within each new collection and/or campaign 360 rollout plan.
Work closely with regional teams to ensure seamless execution and consistency in VIC journeys and activations across all markets.
Collaborate closely with regions and cross-functional teams to align VIC experience strategies with overarching business goals and priorities.
Foster strong partnership with internal stakeholders, including merchandising, marketing, logistics, to ensure alignment in VIC experience strategies and execution, building and/or improving related ways of working processes.
Utilize data-driven insights to anticipate existing client needs to drive loyalty, and predictive analytics to identify opportunities to recruit, proactively delivering personalized experiences in both cases.
Monitor KPIs to measure the effectiveness of VIC experiences, and track progress over time to adapt experiences accordingly.
Conduct in-depth analysis of VIC feedback from regions, market trends, and competitor activities to identify opportunities for differentiation and improvement.
Monitor the luxury industry and other industry trends to identify opportunities for innovation and differentiation in VIC experiences.
Cultivate a culture of customer-centricity and VIC advocacy across the organization, driving a relentless focus on delivering exceptional experiences for our most valued clients.
What is important for the role:
Master’s degree in Business, Marketing, Communications, or a related field.
7 years of experience in client experience, project management, and/or event management.
Preferred experience in the luxury industry.
Deep understanding of the luxury industry, VIC needs, preferences, and expectations.
Strong analytical skills, with the ability to leverage data and insights to drive decisions for continuous improvement.
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Ability to …
