Overview
Groups & Events Executive Jobs in London, England, United Kingdom at Marriott International
Title: Groups & Events Executive
Company: Marriott International
Location: London, England, United Kingdom
Job Number24077743
Job CategorySales & Marketing
LocationSt. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP
ScheduleFull-Time
Located Remotely?N
Relocation?N
Position TypeNon-Management
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance HotelMasterpiece by Design. Dynamic by Nature
The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London’s landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position SummaryAs a Groups & Events Executive at St. Pancras you will take the responsibility for group bookings, meetings & special events. You will ensure a high level of service throughout the complete transaction and through co-ordination with the Regional Sales Office, hotel departments, and customer, takes total responsibility of the finalization of the assigned group & events. Actively upsells each business opportunity to maximize revenue. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.
Responsibilities:Here’s what your journey with us entails
Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals.
Effectively use sales resources and administrative/support staff.
Create contracts as required.
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
Understand the product we offer, including room types/layouts, capacities, and event/restaurant menus.
Prepare all event documentation and coordinates with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensure compliance with Marriott Operating Standards to maintain brand integrity.
Display leadership in guest hospitality and ensure consistently high levels of customer service throughout all phases of hotel events. Ensure products and services sold to Event Planners meet or exceed expectations, create loyalty and leads to increased market share. Strive to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
Build the unit’s top line revenue by focusing on the post-contractual sale of products and services.
Maximize revenue by up selling contracted products to event planners and attendees. Identify additional revenue opportunities for the hotel based on the event profile.
Coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations. Follow-up with customers post-event.
Manage group room blocks and meeting space of assigned groups and/or events.
Work collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
Proactively identify operational challenges associated with your groups & events team and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
Use Opera Catering & PMS system to manage sales & account relationships, as well as appropriate …
