Overview
Guest Coordinator Jobs in Oldsmar – Florida – USA at Ulta Beauty, Inc.
Title: Guest Coordinator
Company: Ulta Beauty, Inc.
Location: Oldsmar – Florida – USA
Type: Full Time
Category: Beauty/Hair Styling
OVERVIEW:
Experiencea perfect blend of deliberatepurposeand clear-eyed vision. At Ulta Beauty, some of the industrys most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creatinga real sense of belongingeven as theyre plotting a bold, strategic course ofexcitinginnovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personalempowermentand growth opportunity. All with a company of unwavering strength and stability.
We are the future of beauty services. Be part of the transformation.
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GENERAL SUMMARY & SCOPE
The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards).
This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services andproduct knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES(
* Essential Functions)
The Guest Coordinator is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
Contribute to meeting or exceeding the stores goals related to retail and service sales,guest loyalty(including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
Courteously handle sales, refunds and exchanges.
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusiveof boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
Book appointments for and support the execution of services and in-store events that deliver an unrivaledguest experiencewhile delivering on sales goals.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance.
People
Contribute to aninclusiveenvironment that supports teammates, peers, and the internal and external guests served.
Create awareness around stylists personal goals throughcommunicationandcollaborationwith the entire team to drive success.
Develop guest relationships…
