Overview
Guest Relation Officer Jobs in Doha, Qatar at Printemps Doha
Title: Guest Relation Officer
Company: Printemps Doha
Location: Doha, Qatar
To provide exceptional customer service and create a welcoming and luxurious environment for guests at Printemps Doha. The Guest Relations Officer will act as a brand ambassador, ensuring a seamless and memorable experience for all visitors, addressing inquiries, and resolving issues promptly and professionally.
Qualifications:
Bachelor’s degree in hospitality management, Tourism, Communications, or a related field.
Relevant certifications in customer service or guest relations are advantageous.
Minimum of 2-3 years of experience in guest relations, customer service, or hospitality, preferably in a luxury environment.
Proven track record of providing exceptional customer service.
Excellent communication and interpersonal skills.
Experience in handling guest complaints and resolving issues.
Job Specific Skills:
Luxury Brand Product Knowledge: Basic understanding of luxury brands, designers, products, and trends.
Customer Service Standards: Comprehensive knowledge of luxury customer service standards and etiquette.
Sales and Negotiation Skills: Ability to influence customers, present product effectively, and negotiate sales.
Problem-Solving: Ability to handle customer inquiries, complaints, and resolve issues effectively.
Organization and Time Management: Ability to manage multiple tasks and priorities effectively.
Personal Styling/Fashion Knowledge: Basic knowledge of body types, personal style, and current fashion trends.
CRM Systems: Familiarity with CRM systems for managing customer data and interactions.
Store Policies and Procedures: Knowledge of store policies, procedures, and services.
Products & Service Knowledge: Knowledge of the products and services offered.
