Overview
Guest Service Associate – Food & Beverage Jobs in Delhi Cantonment, Delhi, India at Pullman Hotels & Resorts
Title: Guest Service Associate – Food & Beverage
Company: Pullman Hotels & Resorts
Location: Delhi Cantonment, Delhi, India
Job Description
- JOB PURPOSE
To assist with service in the F&B outlet area and for all support functions in the restaurant service of an assigned work station area in a restaurant. To consistently exceed guest expectations and provide the highest levels of product and services and prepare and maintain the dining rooms in line with the Hotel standards and guest expectations.
- EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Behaves and acts in an exemplary fashion, embodying the brand mindset
- Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
- Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
- Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
- KEY OPERATIONAL RESPONSIBILITIES
Financial
- Takes care of the restaurant cashiering as per policy.
- Helps manage crockery and appliances by avoiding breakages
- To assist with inventories as per schedules,
Operational
- Prepares the restaurant and preparation areas as per the Outlet standards and layout.
- Welcomes guests and provides waiter service
- Before every shift, finds out about dish composition and any service related official communication.
- Organizes his/her work to suit fluctuations in numbers, events and guests
- Ensures the equipment used remains in good condition
- Cleans and polishes Glassware, Silverware
- Replenishes supply of linen and other Operating equipment.
- Obtains requested items from the storeroom.
- Follows correct sequence of service outlined in the Standard Operating Manual.
- Sets up tables in accordance with Restaurant policy.
- Cleans and removes dishes from the table after service is completed.
- Cleans all spillage during mealtime and at closing.
- Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
- Cleans and tidies the restaurant and preparation areas after closing
Team Management
- Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
General Duty
- Suggests food and beverages, therefore to be well versed with the menu, method of preparation and accompaniments.
- Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
- Keeps general appearance and maintenance of Restaurant working areas.
- Maintains excellent grooming standard at all times.
Inter – Personnel Traits
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Resilience
