Overview
Hair Salon Assistant Jobs in Beverly Hills, CA at Cristophe Salon – Beverly Hills
First Impressions Matter: High-End Salon Front Desk Operator – Be the Face of Luxury!
Are you a master of hospitality with a passion for creating exceptional client experiences?
Our prestigious, high-end salon in Beverly Hills is seeking a polished and professional Front Desk Operator to be the welcoming face of our brand. You will be the first point of contact for our discerning clientele, setting the tone for their luxurious salon experience. If you possess impeccable communication skills, a keen eye for detail, and a genuine desire to provide unparalleled service in a fast-paced environment, we want you on our team.
About Us:
We are a leading luxury salon renowned for our artistry, innovation, and commitment to excellence. Our team of highly skilled stylists delivers bespoke hair services to a clientele who expect nothing but the best. We pride ourselves on creating a sophisticated and relaxing atmosphere, where every client feels valued and pampered.
Position Overview:
As our Front Desk Operator, you will be the heart of our salon, ensuring seamless operations and providing a warm and welcoming environment for every client. Your role is critical in maintaining our reputation for exceptional service and creating a lasting positive impression.
Responsibilities:
Client Relations & Hospitality:
Greet and welcome clients with a warm, genuine smile and professional demeanor.
Provide exceptional customer service, anticipating client needs and addressing inquiries with grace and efficiency.
Manage client appointments, scheduling, and confirmations using our salon software.
Handle client complaints and concerns with diplomacy and professionalism, ensuring prompt resolution.
Maintain a pristine and organized reception area, reflecting the salon’s luxurious aesthetic.
Administrative & Operational Support:
Answer and manage a high volume of phone calls, providing accurate information and scheduling appointments.
Process payments, manage cash and credit transactions, and maintain accurate records.
Manage the salon’s appointment book and ensure efficient scheduling to maximize stylist productivity.
Maintain accurate client records and update contact information.
Assist with inventory management and notify management when supplies need to be replenished.
Handle incoming and outgoing mail and deliveries.
Assist with salon marketing and promotional activities as needed.
Stylist Support:
Communicate client arrival and appointment details to stylists promptly.
Assist stylists with client inquiries and requests.
Maintain a smooth flow of clients between the reception area and stylist stations.
Required Skills and Talents:
Proven experience in a customer service or hospitality role, preferably in a high-end environment.
Exceptional communication and interpersonal skills, both verbal and written.
Proficiency with salon software and point-of-sale systems.
Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
Strong attention to detail and accuracy.
Ability to handle confidential information with discretion.
Proficient computer skills, including Apple and Microsoft Office Suite.
Ability to learn and use salon specific software quickly.
Personal Traits and Attitude:
Impeccable Professionalism: You represent our salon with grace, poise, and sophistication.
Warm and Engaging: You possess a natural ability to connect with people and create a welcoming atmosphere.
Exceptional Customer Service: You are dedicated to exceeding client expectations and providing a memorable experience.
Proactive and Resourceful: You anticipate needs and take initiative to solve problems.
Calm Under Pressure: You maintain composure and efficiency in a fast-paced environment.
Team Player: You collaborate effectively with stylists and other team members.
Positive Attitude: You maintain a positive and enthusiastic demeanor, even during busy periods.
Discreet and Confidential: You understand the importance of maintaining client privacy.
Detail-Oriented: You have a sharp eye for detail and ensure accuracy in all tasks.
Adaptable: You are able to adapt to changing priorities and handle unexpected situations with grace.
Benefits:
Competitive compensation and benefits package.
Opportunities for professional growth and advancement.
Exposure to a high-end clientele and the luxury beauty industry.
A supportive and collaborative team environment.
Access to high-end hair care products and services.
To Apply:
Please submit your resume, a compelling cover letter highlighting your relevant experience and passion for the luxury beauty industry, and any relevant references to [email address]. We look forward to welcoming you to our team!
Job Type: Full-time
Pay: From $21.50 per hour
Expected hours: 40 per week
Benefits:
401(k)
Employee discount
Paid time off
Shift:
8 hour shift
Work Location: In person
Title: Hair Salon Assistant
Company: Cristophe Salon – Beverly Hills
Location: Beverly Hills, CA
