Overview
Harley-Davidson Fit Specialist Jobs in Columbus, OH at Ricart Automotive
Full Job Description
Farrow isn’t just a bike shop. We’re a family eager to share our passion, expertise, ideas, and stories with every unique individual that walks through the door. We offer more than bikes, parts, and a transaction. We’re a place to learn the ropes, shoot the breeze, and be part of the Farrow family. Our attentive team offers the education, training and expertise to keep fellow riders safe and the thrills coming! We’re built from a legacy of quality, community, and adventure. It’s what gives us permission to move our riders and our industry forward.
It doesn’t matter who you are… newbies, weekend warriors, and leather-wearing die-hards are welcome here. We may seem different, but it’s our passion, need for adventure, and willingness to share our story that bring us together. You may show up buttoned up, overwhelmed, and under-motivated – but you’ll leave with grease on your shoe and a feeling of freedom that can only be found from a family who honors tradition, embraces individuality, and leans into every ride as one!
Summary Description
Provide high value vehicle sales to customers using current proactive feature benefit sales techniques and processes. Reinforce our dealerships’ value proposition whenever possible.
Key Results Areas
Motorcycle Sales
Customer Service
Essential Functions
Motorcycle Sales
Attain new and pre-owned sales quotas as agreed upon with the sales manager.
Follow the dealership’s sales process and maintain accurate records of customer interactions.
Develop and follow-through on proactive, outbound prospecting plans utilizing both internal and external sources. Break monthly goals for phone calls, outbound contacts, kept appointments, etc. intodailyandweeklytargets; be accountable.
Use floor time effectively to determine and meet customer needs and solicit sales of all products.
Present the features of all products to customers along with their benefits. Provide informative walk-around presentations.
Show each customer advantages of products over competing brands.
Cross sell additional parts, accessories, F&I products, etc. with all new and pre-owned vehicles. Use dealership approved responses for F&I inquiries.
Maintain profit margin objectives for all vehicle sales.
Follow procedures to ensure timely and proper completion of all paperwork.
Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.
Customer Service
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly and courteously.
Ensure customers are properly qualified for needs, wants, and ability to buy.
Give each customer a sales process overview.
Follow the C.U.S.T.O.M. sales process and employ a value-based selling methodology so that all customers receive consistent treatment when doing business.
Lead each customer thoroughly and thoughtfully through the dealership’s value creation model prior to sitting down.
Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
Conduct a road test and pre-delivery inspection prior to delivery to customer.
Discuss the CSI survey with each customer to increase the number and favorability of responses.
Ensure the delivery to customer is a memorable experience which endears the customer to the dealership.
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Title: Harley-Davidson Fit Specialist
Company: Ricart Automotive
Location: Columbus, OH
Category:
