HCM – CRM Loyalty & Partnership | Fashion Retail

Overview

HCM – CRM Loyalty & Partnership | Fashion Retail Jobs in District 1, Ho Chi Minh City, Vietnam at ACFC Vietnam

Title: HCM – CRM Loyalty & Partnership | Fashion Retail

Company: ACFC Vietnam

Location: District 1, Ho Chi Minh City, Vietnam

Loyalty Program Management (60%)

• Manage and operate the Loyalty Program, including point earning, redemption mechanics, and member benefits.
• Manage the Reward Page: reward catalogue, vouchers, and redemption rules.
• Monitor program performance (redemption, engagement) and propose improvements.
• Coordinate with internal teams (E-commerce, IT, Marketing…) to ensure smooth system operation.
• Execute loyalty initiatives such as burn point campaigns, gamification, and member promotions.

Partnership Development (30%)

• Identify and develop partnerships with external brands, merchants, or service providers to enrich the reward ecosystem.
• Negotiate and coordinate partnership benefits such as vouchers, offers, or co-marketing campaigns.
• Manage relationships with partners and ensure smooth execution of partnership programs.
• Coordinate with internal stakeholders to launch partnership rewards on the reward platform.

Other Responsibilities (10%)

• Perform other tasks assigned by the Line Manager.

Your Skills and Experience

•  University Degree (Marketing, Economics, Finance & Banking is an advantage)
• 2-3 years of experience in loyalty programs, CRM, marketing operations, or platform operations.
• Experience in retail, fashion, e-commerce, or loyalty platforms is a plus.
• Strong understanding of loyalty concepts (points, tiers, earn & burn, rewards).
• Good written and verbal communication skills (English and Vietnamese)
• High attention to detail and strong operational discipline.
• Hard-working, energetic, trust-worthy, ready-to-learn, ability to work extended hours and under pressure
• Problem-solving mindset with the ability to manage multiple priorities.
• Ability to write marketing content for loyalty campaigns, reward pages, and customer communications
• Experience using design tools such as **Canva, Adobe Photoshop, or similar tools is a plus.

Compensation and benefits

Salary and rewards:

• The cap of the salary used for social insurance contribution is 100% (health insurance, accident insurance, social insurance, unemployment insurance).
• Competitive salary, bonus scheme in quarters and years.
• Internal discount policy of 30-50%, internal sales events with a discount of up to 85%.
• Engagement events: Happy Friday, Happy Birthday, Mid-Autumn Festival, Merry Christmas, Year End Party, Team Building,…

Working in a friendly, youthful, dynamic environment:

• ACFC – Happy Place to Work, where the convergence of talents, unique personalities and energetic people.
• Modern working space, fully equipped for work such as laptops, phones, calling software (3CX),…
• Youthful and professional working environment.
• Opportunity to work with famous managers in the fashion industry.

Learning and Organization Development:

• Working with a team of leading experienced people in the Fashion Retail Industry.
• Joining the period training courses to upgrade knowledge, hard skills and soft skills.