Overview
Head of Design – Creative Operations Lead Jobs in Los Angeles, CA at Merch.com
Title: Head of Design – Creative Operations Lead
Company: Merch.com
Location: Los Angeles, CA
Who We Are
At Merch.com, we are a dedicated team of creatives and branding professionals who have mastered the art of crafting incredibly innovative and impactful merchandise for brands, influencers, and companies. Our mission is to help our clients create lasting impressions with their target audience, boost brand loyalty, and streamline the logistics and distribution process by managing every aspect of their merchandise needs.
The Role
Head of Design
Location: Culver City, Los Angeles (In-person)
We are looking for a passionate and dynamic Head of Design to lead our in-person design team in Culver City. Reporting directly to the CEO, you will manage and inspire the design team while overseeing the entire creative process — from client ideation through product design, production, and manufacturing.
The ideal candidate brings a strong background in graphic, product or fashion design, with a flair for turning innovative ideas into tangible products. You will own the creative direction for each brand portfolio, ensuring adherence to brand guidelines while offering fresh, strategic design solutions. This role also involves cross-team collaboration and leading client presentations.
Please note: This is a creative operations leadership role, not a typical graphic designer position.
Key Responsibilities:
Manage the full creative pipeline: from client brainstorming and product ideation to production file creation and overseeing manufacturing processes
Create design mockups, concepts, graphics, and illustrations using Adobe Creative Suite
Review production files and artwork with precision, including die lines, templates, proofs, manufacturing files, and PMS color matching
Determine the best decoration methods for various garments and products
Lead client communications and present design concepts confidently both virtually and in-person
Assist in developing marketing materials as needed (newsletters, social media content, etc.)
Qualifications:
Proven experience in graphic or product design with a strong portfolio
Proficiency in Adobe Photoshop, Illustrator, and Acrobat
Solid knowledge of the Pantone Matching System (PMS) and experience converting RGB/CMYK to PMS colors
Exceptional organizational skills to manage complex creative operations with multiple moving parts
Confidence in client-facing situations and ability to lead conversations
Collaborative team player with strong self-motivation
Ability to take construction feedback well and run with it
Nice to Have:
Familiarity with the promotional product industry and various decoration methods
Familiarity with CommonSKU, SAGE, and other promotional product platforms
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to Commute:
Los Angeles, CA 90016 (Required)
Ability to Relocate:
Los Angeles, CA 90016: Relocate before starting work (Required)
Work Location: In person
