Overview
Head of Ecommerce Jobs in London, England, United Kingdom at ClickJobs.io
Title: Head of Ecommerce
Company: ClickJobs.io
Location: London, England, United Kingdom
Join a dynamic team at the forefront of fashion evolution! They are searching for a passionate Head of Ecommerce to spearhead their omnichannel growth strategy. From leading web development to optimizing customer service, you’ll play a pivotal role in driving revenue and ensuring exceptional experiences across their global markets. If you’re a seasoned leader with a knack for technical ecommerce and a commitment to quality, This role is for you. This role will manage the company’s web development agency and a growing team of 6 across various functions to execute growth projects and meet KPIs. MAIN RESPONSIBILITIES: Web Development (UX, CRO, backend data & systems management, AB testing) Web Operations (packaging, 3PL management, fulfilment, integrations, retail) Trading and Content Management (PIM, traffic segmentation, merchandising, search, SEO) Analytics (Hotjar insights, page performance, trading, customer feedback surveys) US & UK Customer Service (email, live chat, phones, in-store) IDEAL CANDIDATE: 10+ years experience, ideally within fashion. Technical and logistical ecommerce, managing core systems integrations and logistics processes (e.g., Shopify Plus, APIs, ERPs, 3PLs, RMAs, carriers, taxes/duties). Managing web developers and external software providers to optimize the user experience. Leading customer service agents and web operations specialists. Excellent managerial, communication, and relationship-building skills, with the ability to collaborate effectively with internal teams and external partners. BENEFITS: Employee Purchase Scheme with 50% discount. Friend and Family Purchase Scheme offering 20% discount. Access to Bupa Health cover after 2 years. 25 Days Holiday. Enhanced Maternity and Parental Leave after 2 years. Hybrid work model Office and offsite events and socials.
