Head of Personal Shopping for East Coast (f/m/d) Jobs in New York, United States at Mytheresa

Title: Head of Personal Shopping for East Coast (f/m/d)

Company: Mytheresa

Location: New York, United States

To support our team we are searching for a Head of Personal Shopping for East Coast (f/m/d) to be based in our New York office.

Who You Are

A strong leader with proven experience managing high-performing sales or clienteling teams within luxury retail or e-commerce.
Highly client-focused, with a deep understanding of how to build, nurture, and grow relationships with high-value and VIC customers.
Commercially driven and results-oriented, with the ability to translate strategy into tangible sales growth and team performance.
An inspiring team leader who motivates and develops talent, setting clear expectations while fostering a collaborative and high-energy environment.
Data-aware and analytical, able to interpret performance metrics and identify opportunities to optimize sales and client engagement.
Highly organized and operationally strong, capable of managing multiple priorities while ensuring consistency in processes and execution.
A natural collaborator who works effectively across teams and departments to deliver exceptional client experiences and support business growth.

What You Will Do

Lead and develop the East Coast Personal Shopping team, managing performance, setting clear sales targets, and driving regional revenue growth.
Drive commercial performance and client engagement, ensuring each Personal Shopper achieves a €100K monthly net revenue target after the six-month ramp-up period while supporting consistent year-on-year team growth.
Identify and maximize sales opportunities by optimizing existing client relationships, developing strategies to increase spend from current clients, and cultivating new high-value customer relationships.
Inspire, motivate, and coach the team, fostering a high-performance culture with ambitious yet achievable targets and a strong focus on client experience and sales excellence.
Develop and implement new sales strategies and tools to enhance team performance, improve customer experience, and ensure successful adoption across the team.
Collaborate cross-functionally with CX, Distribution Center, Events, and other internal teams to improve VIC service levels, strengthen operational processes, and deliver exceptional client experiences.
Lead and support client activations and brand partnerships, acting as the brand liaison for in-person activations while overseeing consignment management and ensuring compliance with internal processes.

What We Offer

New Fashion Job