Overview
Head of Quality Improvement and Assurance Jobs in London, England, United Kingdom at ASOS.com
Title: Head of Quality Improvement and Assurance
Company: ASOS.com
Location: London, England, United Kingdom
Company Description
We’re ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.
We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgment, and channel your creativity into a platform used by millions.
Job Description
As part of the Sourcing and Technical leadership team, the Head of Quality Improvement and Assurance will drive end-to-end quality strategy, ensuring best-in-class standards in materials, fit, construction, and supplier compliance. They will oversee QA processes, defect prevention, return rate reduction, and supplier incentives for consistent high-quality output, leveraging data-driven insights to enhance product durability and customer satisfaction.
You will…
Define and enforce quality & fit benchmarks aligned with industry leaders
Lead QA & QC processes (supplier audits, batch testing, real-time defect tracking)
Oversee fabric & garment testing, pre-shipment inspections, and lab compliance
Develop supplier incentives for quality consistency and accountability
Improve speed-to-market while maintaining quality standards
Implement data-driven monitoring and AI-powered defect detection
Track KPIs: defect rates, first-pass approval rates, return reasons, and supplier compliance
Lead and build a strong Quality Improvement and Assurance team, providing clear direction and development to the team and encouraging collaborative ways of working
Motivate and engage the team through recognition and regular feedback
Lead and drive business wide initiatives and projects, positively influencing and championing change
Build and leverage relationships with a network of appropriate internal and external stakeholders to deliver and evolve strategy.
Qualifications
About You
A confident leader with significant industry experience in fashion quality assurance & improvement
Expertise in garment construction, fabric, fit, and supplier management
Strong background in QA automation, compliance, and real-time monitoring tools
Data-driven, proactive, and collaborative across buying, design, and logistics
Excellent communication, stakeholder management and influencing skills
An effective and inclusive management style, role modelling positive behaviours and providing the team with clear direction and development
Additional Information
What’s in it for you?
Employee discount (hello ASOS discount!)
ASOS Develops (personal development opportunities across the business)
Employee sample sales
Access to a huge range of LinkedIn learning materials
25 days paid annual leave + an extra celebration day for a special moment
Discretionary bonus scheme
Private medical care scheme
Flexible benefits allowance – which you can choose to take as extra cash, or use towards other benefits
Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.
