Overview
Head of Retail Operations Jobs in Greater Delhi Area at Shrofile
Title: Head of Retail Operations
Company: Shrofile
Location: Greater Delhi Area
Head of Retail Operations
About the Role
We are hiring on behalf of our client for a senior leadership role in retail operations. The Head of Retail Operations will be responsible for driving business growth, ensuring operational excellence, and delivering exceptional customer experiences across a multi-city retail network. This is a strategic role requiring strong leadership, analytical thinking, and the ability to integrate physical and digital retail journeys.
Key Responsibilities
Strategic & Operational Leadership
- Lead end-to-end retail operations across multiple locations.
- Drive sales growth, profitability, and efficiency while maintaining high brand standards.
- Develop and implement localized retail strategies aligned with market and consumer insights.
Customer Experience & Brand Excellence
- Elevate in-store experiences to reflect the client’s premium positioning.
- Utilize data and analytics (footfall, customer behavior, buying trends) to optimize layouts, merchandising, and staffing.
Profitability & Process Excellence
- Manage inventory, operational costs, and store KPIs to achieve revenue and margin goals.
- Standardize processes and strengthen controls for operational efficiency.
Team Development & Leadership
- Build, mentor, and manage high-performing retail teams across regions.
- Foster a culture of accountability, innovation, and customer-centricity.
Omni-Channel & Digital Integration
- Collaborate on digital retail strategies to create seamless offline and online customer experiences.
- Leverage CRM and analytics tools for personalization, loyalty programs, and operational insights.
Qualifications & Experience
- 12–18 years of experience in retail operations leadership, preferably in luxury Indian fashion designer brand.
- Proven track record of managing multi-city retail networks and achieving business growth.
- Strong expertise in data-driven decision-making and retail analytics.
- Prior experience in team leadership, operational excellence, and customer experience management.
- MBA or equivalent qualification from a reputed institution preferred.
Core Competencies
- Strong leadership and strategic thinking with execution focus.
- Excellent communication and stakeholder management skills.
- Customer-first mindset with an eye for detail in retail experiences.
- Agile, adaptable, and capable of working in a dynamic, fast-paced environment.
