Overview
Houston, Heights Mercantile, Assistant Studio Manager Jobs in Houston, TX at Studs
Title: Houston, Heights Mercantile, Assistant Studio Manager
Company: Studs
Location: Houston, TX
Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.
Based in Houston at the Heights Mercantile location, the Assistant Studio Manager will report to the Studio Manager. You will be responsible for executing Studio operations while providing an amazing experience to Studs’ clients.This studio is slated to open in April 2025.Hourly Rate:$28.50/hour
Key Responsibilities:REVENUEFinancial Acumen
Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
Develops the team’s understanding of key business metrics and reporting
Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan
Service Oriented
Creates a performance-oriented culture by setting clear expectations and targets for Studio team
Maintains an active sales floor presence in service to the clients and team
Actions against Studio’s reviews and customer satisfaction surveys
Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle
Implements ands trains to service recovery best practices
Escalates client feedback to improve the overall Studio experience
OPERATIONS
Optimizes Work Processes
Assumes all Studio Manager responsibilities in their absence
Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering
Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions
Decision Quality & Execution
Balances analysis, experience, and integrity when making decisions for the overall business
Makes sound decisions, even in the absence of the Studio Manager
Understands when to take action and when to escalate to the Studio Manager
Holds themselves and the team accountable to meet directive execution dates
Acts with a clear sense of ownership over the studio’s operational responsibilities
Provides training to the Studio team on operational policy and procedures
TALENT
Builds and Develops Effective Teams
Fosters a sense of belonging and strong team morale through trust and collaboration
Partners with the Studio Manager in recruiting a diverse Studio team
Leads by example and models behavior for the Studio team
Integrity
Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures
Admits mistakes and is not afraid to escalate when help is needed
Lives out our Core Values
Shows consistency by providing best in class service to everyone in the Studio
Provides prompt coaching and feedback with clear actionables
Collaborates with the Studio Manager on new training initiatives needed to grow the team
Requirements:
1 year of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
30-40 hours per week inclusive of weekdays and weekends
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