Overview
Istant Spa Manager Jobs in Dubai, UAE/Dubai at Four Seasons Hotels And Resorts
Title: Istant Spa Manager
Company: Four Seasons Hotels And Resorts
Location: Dubai, UAE/Dubai
Type: Full Time
Category: Beauty/Hair Styling
Responsibilities Assist the Spa Management in achieving departmental goals such as people development (coaching, training, standard testings) and ensuring active
communication
with supervisors and employees. Contribute to product enhancement (spa menu engineering, new policies, sourcing new retail) and profit achievement (
upselling
programs, retail goals, maximizing team
incentive programs
). Develop retail and
wellness
offerings based on the latest industry trends. Actively promote membership sales and ensure members’ satisfaction.
Ensure spa membership departmental budgetary goals are achieved. Handle spa and fitness guest interactions with the highest level of hospitality and
professionalism
, accommodating special requests whenever possible; meticulously
respect
guest needs
for privacy, take ownership of guest concerns and requests, and act decisively to ensure
guest satisfaction
when issues occur. Have a thorough understanding and knowledge of all hotel facilities, spa, and recreation facilities, effectively and accurately recommending products and services in a sensitive and personalized manner to guests and members.
Assume training responsibilities when required; demonstrate a high degree of standards awareness; promote
teamwork
and act as a role model. Actively participate in daily briefings, departmental meetings, and scheduled training sessions. Display warmth, care, and genuine enthusiasm when dealing with guests, spa members, and internal customers; live by the Golden Rule. #J-18808-Ljbffr
