Overview
Junior Buyer/Customer Service Rep Jobs in Wayne, PA at SoPark Corporation
Junior Buyer/Customer Service Representative
Salary non-exempt $38 – $42k Annual Salary
SoPark Corporation, a contract electronics service provider supplying OEM’s with printed circuit board and electromechanical assemblies, is looking for a Junior Buyer/Customer Service Representative to work with the team of Buyers and Customer Service Team as well as other departments to maintain production and quality by ensuring that customers are treated with respect, orders are followed through in a timely fashion, and that each piece that goes into an order is purchased following the SoPark quality and ISO standards.
Position Summary:
The ideal candidate will assist the buyer/customer service team by being accountable for the development and maintenance of a material plan in support of customer requirements and company objectives. This includes assisting the team with the planning and scheduling of manufactured/purchased parts, monitoring and reporting part availability/building status of customer orders/interfacing with various teams to ensure maximum productivity and quality while supporting the policies, goals, and objectives of the company.
Essential Duties and Responsibilities:
- Communicates with customers via email, phone or in person and manage orders for product.
- Keeps customers informed regarding status of production orders.
- Addresses complaints concerning billing or product, refers complaints to appropriate departments for follow-up, and makes adjustments as necessary.
- Sourcing suppliers based on price, availability, necessity, quality and logistical expenses.
- Identifies and implements ideas for performance improvement, cost savings and supplier/supply strategy.
- Negotiating sale agreements and supply contracts in ways that benefit their company.
- Monitor supplier performance metrics and resolve escalated supply or quality concerns
- Assists with setting up, maintaining safety stock, and reorder quantities on our MRP software system.
- Assists with reviewing MRP system to release or reschedule materials as required.
- Assists with performing critical internal and external expediting.
- Assists with reviewing BOM’s, and ECO’s to determine purchasing actions as necessary.
- Assist the Sales and Quoting Department to follow up on quotes and secure purchase orders for long lead parts or material authorization purchase orders
- Assists with managing new assemblies and communication to other departments; Purchasing, Production, Customer Service, Quoting, and Engineering all steps taken already and necessary steps to be taken
- Assist with managing the excess inventory for new assemblies.
Education and/or Experience:
Associates degree or better in business from an accredited college or three years related experience and/or training; or equivalent combination of education and experience.
Skills required:
- Excellent verbal and written communication skills
- Organizational skills
- Computer skills
- Excellent customer service skills
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Reimbursement Account
- Paid Holidays
- Paid Time Off
- Sick Time
- 401k
Title: Junior Buyer/Customer Service Rep
Company: SoPark Corporation
Location: Wayne, PA
