Key Account Manager, Consumer Business Unit (E-Commerce)

• Develop and execute long-term account strategies aligned with SWF business objectives and growth initiatives
• Build strong relationships with customers and internal cross-functional partners including Product Management, Marketing, Supply Chain, Customer Service, Field Support, Finance, and Operations

• Evaluate customer needs and identify profitable growth opportunities through assortment, pricing, promotions, merchandising, and new product initiatives
• Develop fact-based recommendations utilizing financial data, POS trends, competitive insights, and shopper behavior analytics
• Maintain extensive knowledge of customer assortments, category performance, market share shifts, competitive activity, and pricing strategies
• Support development of business cases, presentations, and strategic recommendations for both internal and external stakeholders
• Assess and review online assortment, pricing, imagery, and content issues to ensure a seamless customer experience
• Understanding of e-commerche fundamentals, online merchandising principles, and omnichannel retail execution
• Comfortable working in fast-paced environments with frequent system updates, promotional changes, and evolving retailer requirements

Sales & Financial Ownership

• Own achievement of budgeted sales and profit objectives for assigned accounts
• Monitor performance against forecasts and adjust strategies as needed to achieve objectives
• Lead and support initiatives designed to drive sales growth, including promotional programs, pricing strategies, product launches, field support initiatives, and omnichannel marketing efforts
• Help negotiate promotional programs and customer agreements to maximize sales and profitability
• Continuously gather and share marketplace intelligence related to products, competitors, consumers, pricing, promotions, and industry trends

Requirements:

• Bachelor’s degree required, preferably in Business, Marketing, or related field
• 3+ years of sales, account management, category management, or related business experience preferred

• Comfortable learning and managing customer backend systems and online product content platforms
• Strong proficiency with data analysis, reporting, and Microsoft Office tools

• Strong relationship-building and communication skills
• Proactive, responsive, collaborative, and customer-focused
• Ability to influence cross-functional teams and manage multiple priorities effectively

• Fact-based decision maker with strong analytical and problem-solving skills
• Ability to interpret financials, sales trends, consumer insights, and market data to drive strategic recommendations

• Demonstrated strengths in solution-based selling and utilizing data to drive growth opportunities
• Ability to present strategic recommendations and influence customer decisions
• Strong understanding of promotional strategy, pricing, and assortment management

• Innovative and creative thinker with the ability to develop customer-focused solutions
• Ability to identify new opportunities and differentiate SWF within the marketplace

How We Work to Deliver a Best Experience: Our Culture

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  Our Core Value: We do the right thing, always
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  Our Seven Cultural Behaviors
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    Empowerment – We trust our people.
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    Ownership – We take 100% responsibility for our roles actions, and results.
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    Leadership – We all lead by example and talk direct with respect (DWR).
  • 
    One Team – We are One Springs Team.
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    Customer First – We consider our customers’ needs before every decision.
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    Continuous Innovation – We are constantly learning, innovating, and improving.
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    Speed – We define priorities and operate with a sense of urgency and agility.