Overview
Keyholder (Beauty Advisor) Jobs in London, England, United Kingdom at KIKO MILANO
Title: Keyholder (Beauty Advisor)
Company: KIKO MILANO
Location: London, England, United Kingdom
Job Description
The Key Holder (Beauty Advisor) is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store in the absence of a Store Manager, Assistant Manager and (or) Supervisor.
Main Responsibilities
PEOPLE MANAGEMENT
Support the team to deliver the customer experience and business-related goals
Customer Experience / Business Management
Open and (or) close the store as per the defined business processes
Ensure correct operational procedures are followed in the absence of a manager
Check and respond (where required) on any store email communication
Drive the store performance (sales target) in the absence of a manager
Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).
Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
Satisfy Customer’s needs with cross-selling products.
Completion of all BeKIKO dossiers, quizzes and training elements
Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.
Communicate with the relevant Area Manager and (or) UK Director in the event of any store incidents.
PROCEDURES & POLICIES EXECUTION
Guarantee the compliance with store procedures (KIKO STORE BOOK)
Ensure correct process is followed for issuing and cashing off store till floats
Ensure the ‘weekly’ has been communicated and actioned as per guidelines
Guarantee that store is compliant with all KIKO standards
Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
Guarantee the constant updating on market trends.
Job Requirements
Minimum 1-2 year of experience in a similar role – either Fashion or Beauty
Strong knowledge of beauty products and trends
Excellent communication and customer service skills
Ability to work in a fast-paced retail environment
Full Flexibility to work evenings, weekends, and holidays
Proven ability to meet sales targets
Experience in conducting product demonstrations and applying makeup
Knowledge of skincare routines and techniques
Ability to maintain a clean and organized work area
