Overview
Keyholder (M/F) – London Jobs in London, England, United Kingdom at Sézane
Title: Keyholder (M/F) – London
Company: Sézane
Location: London, England, United Kingdom
Ten years ago, I dared to imagine the first French fashion brand born online… It was called Les Componentes, and it is called Sézane today. My priorities have always remained the same: to innovate and to place people, creativity, quality and service at the heart of everything. To co-build the future, we are now looking for experienced, structured and agile talents who share the desire to constantly improve everything that can be. Passionate, autonomous talents who conceive work with respect for others and for whom nothing is out of reach, as long as we give ourselves the means.
Sézane is a playground where every day is unlike any other, your job today may not be the same as yesterday’s and probably not the same tomorrow. If that appeals to you, we can’t wait to hear from you!
We are seeking the talents of a Keyholder (M/F) – for our store in London, United Kingdom.
Your Missions Will Be The Following
Ensure a unique customer experience within your boutique
Demonstrate proactivity, expertise and passion (keys to experience)
Orient apartment and web solution (omnichannel)
Use the different Sezane & October communication channels to develop your crop products
Transmit your products, knowledge and sales techniques by demonstrating pedagogy to customers and employees
Propose recommendations and constructive proposals to floor managers by offering you on your knowledge, the needs of the customers, your expertise and the knowledge of the team
Provide quality concierge service by respecting the relevant procedures
Be the Manager relay
Have a 360 field vision to ensure an optimal customer experience
Be available to all employees through your field presence
Lead and empower teams on a daily basis
Communicate the information necessary for the activity
Foster cooperation within the team and between Managers
Create group cohesion and mutual support
Manage your team by motivating it and creating a positive and harmonious work environment
Generate enthusiasm and passion through team animations, morning briefings, information sharing
Train new employees
Embody your role as local manager by sharing employee questions with the Floor Manager
Guarantee The Brand Image
Be responsible for the incarnation of the brand by the teams (Grooming / Attitude)
Ensure the good maintenance of the apartment
Participate in the establishment of collections and ensure follow-up
Ensure that the merch is maintained throughout the day
Follow fashion trends, ensure competitive intelligence
Be Responsible For Operations And Efficiency
Plan and organize store activity (daily planning)
Master Sézane policies, standards and procedures
Apply and enforce operational processes, in particular cash management (opening and closing)
Manage specific processing processes (returns, exchanges, reservations)
Train Employees in the use of cash registers, the related procedures and transmit them good practices in order to offer the best Customer Experience
Ensure the safety of people and property.
Fighting shrinkage
Requirements
Passionate about business, you are committed to satisfying your customers with your sense of service and generosity.
Through your posture and proactivity, you are a leader on the ground and enjoy guiding your team by example. You are skilled at supporting and helping your colleagues grow to ensure optimal customer service.
We are looking for an agile person with a lively and dynamic personality to successfully carry out all these tasks.
Do you recognize yourself in this description and want to join the Sézane adventure? Then don’t wait any longer!
