Overview
L & D (Behavioral & Soft SKill) – Mumbai Jobs in Mumbai Metropolitan Region at One Story
Title: L & D (Behavioral & Soft SKill) – Mumbai
Company: One Story
Location: Mumbai Metropolitan Region
Role Overview
We are looking for a behavioural L&D Manager to design, implement, and drive learning
initiatives that enhance behavioural skills, organizational development, and
capability building across our retail stores and corporate teams. The ideal candidate will
translate business needs into actionable training programs, skill assessments, and
development interventions that foster engagement, performance, and growth.
Key Responsibilities
- Training Design & Implementation
- Develop behavioural training programs for store managers, stylists, and
corporate teams.
- Conduct workshops, role-plays, simulations, and e-learning sessions.
- Ensure training content is aligned with BSC values, CX principles, and
performance standards.
- Organizational Development (Org Dev)
- Support organizational initiatives related to capability building,
succession planning, and leadership development.
- Identify skill gaps through diagnostics, surveys, and performance metrics.
- Partner with business heads to create career progression frameworks
and high-potential talent programs.
- Skill Development & Coaching
- Mentor and coach store managers and stylists to enhance behavioural skills,
leadership, and problem-solving.
- Implement coaching interventions, feedback loops, and performance
follow-ups.
- Evaluate training effectiveness through metrics like NPS, performance scores,
and employee engagement surveys.
- Learning Strategy & Reporting
- Maintain a training calendar and dashboard for tracking completion,
impact, and ROI.
- Recommend improvements in learning methodologies, tools, and
digital solutions.
- Align learning programs with broader CX and business performance
goals.
Key Skills & Competencies
Strong expertise in behavioural training, soft skills, and organizational
development.
Ability to design engaging and interactive learning programs.
Experience with retail or customer-facing environments is a plus.
Analytical mind-set – ability to measure training effectiveness and impact on
performance.
Strong communication, facilitation, and coaching skills.
Familiarity with learning management systems (LMS) and digital learning
tools.
Qualifications
Bachelor’s/Master’s degree in HR, Psychology, Organizational Development,
or related field.
5+ years of experience in L&D, behavioural training, or organizational
development, preferably in retail or customer-centric industries.
Skills: training,hospitality,trainer,l & d,apparel,learning,behavioural,behaviourial skill,fashion house,digital,soft skill trainer,soft skills,employee learning & development,organizational development,brands,luxury,garment,development
