Overview
Learning Manager Fashion Amsterdam/Antwerp Jobs in Amsterdam, North Holland, Netherlands at CHANEL
Title: Learning Manager Fashion Amsterdam/Antwerp
Company: CHANEL
Location: Amsterdam, North Holland, Netherlands
At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
Learning Manager Fashion Amsterdam/AntwerpFashion is the brand’s original DNA, each collection expresses through a unique and bold style the beloved values of Gabrielle Chanel: liberty, femininity, and creativity. The Maison CHANEL values radical creativity and an incredible handcraftsmanship to deliver a unique silhouette and allow their clients to experience an ongoing dream.
The Learning Manager supports excellence in customer’s experience and fashion expertise, in line with Retail Other Europe’s strategic priorities and projects. The Learning Manager is attached to the Boutique Manager and is part of the managing team of the boutique; in this role you will define the boutique’s learning strategy with the Boutique Manager and the Other Europe Learning team. Combining organization and animation skills with a strong ability to federate, the Learning Manager ensures the support of the teams through a presence on the boutique’s ground to support and train the teams. You will coordinate the creation, expansion and follow the learning plan of the boutiques.
What will you do?Collaborating with Other Europe Learning team:
coordinate and share information and educational/teaching tools in boutiques
participate in the animation from the Learning sessions to the collections and participate in the newcomers’ onboarding to ensure the fluidity of the messages
know how to adjust the learning contents to the boutique’s needs on the demand of the managers, the teams or analysis and remarks while being on the floor
gather and send the boutique’s feedback and report to the Other Europe Learning team
Collaborating with boutique’s management:
build the learning plan of the teams with HR and Learning Team
suggest and organize a schedule of learning sessions in the boutiques regarding the newest products and the boutique’s needs and planning
participate in the deployment of boutique customer’s experience action plans and work closely with the Marketing Team
ensure the successful deployment of strategic projects (IN CHANEL, CHANEL & MOI etc)
Hosting the learning sessions:
host learning sessions in the boutique or in Paris according to the learning plans
invite boutique’s specialists (products experts, customers services, training ambassadors) to complete and co-host the sessions
Driving and following the teams:
manage the onboarding of newcomers
support the teams on the floor and organize one-to-one coaching
support the implementation and monitoring of action plans
validate the Fashion Advisor’s knowledge acquired after a learning session based on observations made while being on the boutique’s ground
make qualitative and quantitative reports frequently and choose KPI’s to evaluate the actions efficiency
Participating in Other Europe commitees:
part of the managing committee of the boutique
part of the Other Europe Learning Committee and the Train the Trainers on the new learning contents
take part in major projects to develop team skills: first customer’s experience, art of customer relations, expertise style, new entrants, etc.
Who are we looking for?
Higher education qualification and at least 5 years of related experience in Fashion. Experience gained within the luxury market is advantageous
Excellent observati…
