Overview
Logistics Coordinator Jobs in New York City Metropolitan Area at Etro
Title: Logistics Coordinator
Company: Etro
Location: New York City Metropolitan Area
Job Title: Logistics Coordinator
Division: Logistics
Report to: Logistics Manager
Responsibility Level: Non-Managerial
Travel Required: 5%
Organizational Responsibilities: High
People Management: N/A
Activities Managed: Shipping & Tracking
Responsibilities for Costs and Results: In-Directly
About Us:
ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.
POSITION OVERVIEW
ETRO is looking for an experienced Logistics Coordinator with an Import background. As a Logistics Coordinator, you will work closely with the Logistics Manager, Retail & Wholesale teams, and our 3PL, in order to make each shipment a success.
RESPONSIBILITY:
The Logistics Coordinator will work cross-departmentally to facilitate communication about the delivery stages of all ETRO products to promote an efficient and successful delivery experience.
This position includes administrative duties with oversight into shipping and tracking of orders to ensure orders are processed in accordance with the organization’s customer service standards.
The position will work through data entry, email monitoring, reporting, and various other duties as required to ensure the workload is appropriately dispersed and managed.
Work as a liaison between Retail/Wholesale teams and our logistics partners to ensure prompt and proper movement of shipments.
Coordinate with freight forwarders, brokers, and 3 PL to ensure that freight orders are scheduled and shipped to meet customer expectations as well as secure proper documentation for scheduled orders
Administer weekly billing for assigned clients within the specified timeframe, including preparing invoices, transmitting invoices to clients, and delivering reports
Respond to ETRO internal and external customer inquiries with real-time information if applicable
Work with our logistics partners to track and fix shipping errors
Provide tracking information to ETRO customers which includes but is not limited to parcel shipments with FedEx, UPS and trucking companies while working with our 3PL to ensure that freight delivery appointments are tracked and scheduled
Ensure that the quality of all ETRO logistical services provided meets the required standards and SLAs (service level agreements)
Prepare and maintain inventory of samples received in the showroom.
MAIN ORGANIZATIONAL INTERFACES:
Retail
Buying
Logistics
Finance
EDUCATION & EXPERIENCE
Bachelor’s degree in business or a related field equivalent
3+ years of Logistics experience
SPECIFIC SKILLS
Mandatory proficiency with office software including AS400/BI and Microsoft products (Excel, Word, Outlook)
EDI knowledge and the ability to communicate in EDI terminology with internal customers, external customers, and suppliers
Data entry skills with Excel and some customer interaction required
Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
Customer service experience in a fast-paced, professional work environment
Strong management experience, analytical skills, process management or six sigma experience preferred
Demonstrated understanding of WMS (Waterfall)
Knowledgeable of a direct-to-consumer fulf…
