Overview
Manager, Training, House of Dior New York Jobs in New York, United States at Christian Dior Couture
Title: Manager, Training, House of Dior New York
Company: Christian Dior Couture
Location: New York, United States
Position
JOB DESCRIPTION:In Store Training Manager
REPORTS TO:Training Director
Job PurposeThe Training Manager is an inspiring leader. They are responsible for training and coaching the Retail Teams on the Dior selling ceremony, product, and client development to support the achievement of commercial goals. The In Store Training Manager provides consistent feedback to the SVP of Retail and Boutique Director/Manager on ways to improve, providing solutions and elevate training initiatives for their region set by the department. They are a close partner to the Boutiques Leaders and Retail leadership to help identify training needs and solutions. They are a collaborative leader working cross functionally to ensure all Dior selling teams are well equipped to provide the ultimate client experience in an uber luxury environment.
Tasks And Responsibilities
Develop & facilitate Training Programs in the boutique including brand culture, product knowledge, selling ceremony, client development and employee induction, etc.
Evaluate training and development needs of the boutique on an ongoing basis and provide regular follow-up to retail teams and corporate departments
Evaluate existing training programs, partner with the training team to revise or create new training programs based on business needs
Partner with Regionals, Merchandising, Visual, Events, CRM, and PR teams to develop product training on a seasonal basis
Track productivity reporting process, partner with Regional Leadership to coach and manage underperforming associates
Oversee induction and on boarding for new employees of the boutique and support with store openings, events and activations
Assist Management with spot coaching on the floor to support development of client experience, styling and brand ambassadorship of the boutique team
Provide recaps on trainings to Training, Boutique management and Retail Leadership Teams
Communicate with Retail Leadership to evaluate training level of all employees trained
Coordinate and Manage training calendar in support of seasonal launches, events and activations for boutique support
Adjust priorities and manage time to support the business needs most effectively
Track effectiveness of training programs, and provide regular follow-up to sustain
Profile
Requirements
5 Years of Retail Training experience, preferably in a luxury retail environment
Strong passion and awareness for the luxury fashion industry
Ability to develop a strong understanding of the Dior brand image
Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
Ability to communicate in a clear and concise manner at all levels of the organization
Ability to listen actively to all and communicate material and instructions to others
Ability to follow the company’s policies and procedures
Strong computer presentation skills with an emphasis on Powerpoint and Excel
Ability to work a full-time schedule including nights, weekends, and holidays
Ability to travel as needed
Additional information
The selected candidate will be offered a salary within the range of $95,000 – $105,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. …
