Overview
Master of Masters (Luxury Apparel )- Mumbai Jobs in Mumbai Metropolitan Region at One Story
Title: Master of Masters (Luxury Apparel )- Mumbai
Company: One Story
Location: Mumbai Metropolitan Region
Key Responsibilities
- Alteration Quality & Customer Satisfaction
- Ensure high standards of garment fit and alteration quality across all stores.
- Monitor alteration-related customer feedback, complaints, and refund cases.
- Implement corrective actions to minimize alteration errors and improve fit outcomes.
- Collaborate with store teams to deliver a seamless customer experience.
- Drive continuous improvement initiatives to enhance customer satisfaction.
- Store Master Capability Development
- Design and implement structured training programs for store masters.
- Conduct periodic skill assessments and certification programs.
- Identify capability gaps and develop targeted improvement plans.
- Ensure adherence to alteration standards, SOPs, and best practices.
- Build a culture of technical excellence across the alteration team.
- Hiring & Talent Pipeline for Store Masters
- Partner with HR and store operations teams to identify manpower requirements.
- Develop and maintain a pipeline of qualified store masters.
- Support recruitment, selection, onboarding, and retention initiatives.
- Ensure timely placement of skilled resources to meet operational needs.
- Build succession plans for critical tailoring and alteration roles.
- External Alteration Network Development
- Identify, evaluate, and onboard reliable external tailoring partners.
- Establish a robust alteration support network across operating locations.
- Maintain updated records of approved vendors and tailoring partners.
- Ensure adequate alteration capacity to support store requirements.
- Strengthen relationships with external partners for long-term collaboration.
- External Alteration Quality Management
- Monitor performance and quality standards of external alteration partners.
- Conduct regular quality audits and performance reviews.
- Track rework rates, customer complaints, and service quality metrics.
- Implement improvement plans and corrective actions where required.
- Ensure external partners consistently meet brand and customer service standards
Skills: corrective actions,retail apparel,garment construction,apparel manufacturing,fit,tailoring operations,tailoring,apparel,fashion manufacturing,store,customer,fashion technology
