Overview
Merchandising Operations Coordinator Jobs in Perth Amboy, NJ at The RealReal
Title: Merchandising Operations Coordinator
Company: The RealReal
Location: Perth Amboy, NJ
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we’ve created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandising Operations Coordinator, you will oversee all merchandise inquiries and all inventory within cross functional departments. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!
What You Get To Do Everyday
Oversee CS/CR and merchandising inquire
Prioritize and answer inquiries in a timely fashion meeting all SLAs
Assign authentication inquiries to the proper point of contact
Manage and organize authentication Zendesk inbox
Track post corrections found from inquiries
Ensure both queues meet expected SLA
Track and update internal exceptions
Support inventory management for inbound operation
Assist department in maintaining FIFO/SLA
Collaborate with internal departments to resolve exception and operational issues that affect operations
Surface risks and opportunities to operation processes
Support strategic initiative projects
What You Bring To The Role
Minimum Requirements:
Proven ability to excel in a high-volume, repetitive, quota-driven environment
Self-motivation and a drive to achieve results
Exceptional attention to detail and organization skills
Adaptability and openness to change
Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
Ability to stand for up to 8 hours at a time
Ability to read and write in English
Preferred Requirements:
1+ year of experience working in a warehouse production environment
Proficiency with Mac OS and Google Suite
Compensation | Benefits | Perks
Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
The expected hourly rate for this role is $18.00 – $18.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury ite…
