Overview
Nail Technician; Casual – Kona Village Jobs in Waipahu, USA at Rosewood Hotel Group
Title: Nail Technician; Casual – Kona Village
Company: Rosewood Hotel Group
Location: Waipahu, USA
Type:
Category:
Position: Nail Technician (Casual) – Kona Village
OVERVIEW/BASIC FUNCTION:
Responsible to provide a professional service for nails, as well as treatments of hands and feet in accordance with the standards and procedures of the Spa; must have a basic knowledge of massage techniques of hands and feet and actively contributes to the retail of product available.
RESPONSIBILITIES
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- To know all the safety and fire procedures.
- To provide always a courteous, professional, efficient service and an incomparable service.
- To have a complete knowledge of its work as well as the ability to carry out each one of the functions and tasks listed in this job description.
- To have a complete knowledge of all the departmental policies, procedures on watch and standards.
- To make sure that the standards stay daily at the maximum level.
- To inspect the area of treatments at the beginning of each turn and after each treatment, being made sure that this area is up to standards; making sure that it counts on all necessary products, amenities for the guest, towels, and others.
- To maintain a clean, disinfected and organized work area at all times.
- To verify and to fill up the area of amenities of spa at the beginning, during and at the end of its turn.
- Clean salon/nail room between clients and set up the nail area for the next client, in accordance with spa standard set‑up requirements.
- Ensure that all members receive the Spa customer experience.
- Maintain inventory products.
- Schedule guest appointments and fill in client history record for each client treated.
- Verify medical releases from guests with applicable medical conditions.
- Conduct appointments according to guest’s comfort, desire and wellness goals. Follow service protocol.
- Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Sanitize implements.
- To verify the condition of the facilities and the equipment of the Spa, and to report any damage immediately to the Spa Director.
- To execute the standards of the Spa in the arrangement of the decoration and distribution of amenities.
- Undertake all the necessary preparations for the service of the Spa in the salon to assure that all the necessary material for the treatment ready and is prepared.
- To offer a warm welcome to the guest, to accompany them to the asked for area, to assure the guest flow and the services within the Spa.
- Anticipate the necessities of the guest, respond precise and respect the guest’s privacy at any time, all along maintain a positive relationship with the guest.
- Offer a customized service to the guest.
- Perform a professional service of nails, treatments of hands and feet, as well as technical of massage.
- Explain to the guest the benefits and the procedures of the treatments, thanks to a thorough knowledge of the product and its active ingredients.
- Apply products of the treatment in agreement with the measures and in the established time.
- Product recommendation and explanation of advantages and ingredients.
- To offer proper home care solution.
- Retail additional spa products.
- Respects the privacy of the guest at all times.
- Attends the meetings if it is required.
- To maintain calm and courteous attitude at all times.
- To be familiarized with the policies and procedures of the hotel and the Spa.
- To handle cleaning materials in accordance with the department’s safety rules and use in accordance with manufacturer’s instructions.
- Assist all other staff at times of need.
- To attend all departmental and general staff meetings.
Other Standard Responsibilities
- Complies with the company policies.
- Works within all pre-set budgetary limits.
- Takes on other tasks in addition to the ones stated, in a reasonable framework.
- Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
- Is always a “brand ambassador” and ensures brand integrity and clarity are always maintained.
- Models the company’s culture, vision,…
