Overview
North America Customer Service Coordinator Jobs in New York, NY at DOLCE&GABBANA
Title: North America Customer Service Coordinator
Company: DOLCE&GABBANA
Location: New York, NY
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Service Coordinator. The Customer Service Coordinator will support the CS team in providing outstanding service to Wholesale customers and Retail Stores, E-Commerce, as well as Italian HQ and various internal business areas.
Job Responsibilities
Account Administration
Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.
Liaise between sales team, buyers and counterparts at Italian HQ
Ensure timely follow through and problem solving
Maintain record keeping
Update and analyze business reports
Order Management
Entering and transmitting orders for all brand sales lines
Train and supervise temps
Work under deadline
EDI
Manage EDI Catalog
Match EDI orders with initial orders and communicate with buyers
Maintain records of EDI compliance with customer approvals/waivers
Shipping
Analyze daily inbounds and proactively release shipments
Monitor stock levels
Run, analyze and distribute shipping reports
Finance Support
Process customer invoicing
Work with accounts receivable to coordinate shipping with payments
Support research/reversal of chargebacks
After sales
Administer the 1-800 line, including repairs/inquiries and follow through up to resolution
Job Requirements
Associate’s Degree or higher
Minimum 3 years of experience in a similar role
Advanced Excel and Analytical skills are required
EDI knowledge and experience required
Exceptional organizational skills, high attention to detail and reliable work ethic
Efficient communication and reporting skills
Must be problem solving oriented
Works well and efficiently in a team and has a proactive attitude
Has an excellent customer service record
Must be able to multitask in a high-paced work environment
Comfortable working extended hours and weekends during busy seasons
The salary range for this role is $60,000 – $65,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.
Location: USA – New York – NY
