Overview
Omnichannel Fulfillment Manager / Omnichannel Ops Lead / Fulfillment Strategy Director Jobs in Singapore at Data Analyst
Title: Omnichannel Fulfillment Manager / Omnichannel Ops Lead / Fulfillment Strategy Director
Company: Data Analyst
Location: Singapore
Role Description
This role family is responsible for designing and managing seamless order fulfillment across multiple sales channels such as e-commerce, retail stores, marketplaces, wholesale, and direct-to-consumer operations. It focuses on inventory visibility, order orchestration, last-mile delivery, customer experience, and operational efficiency.
- Omnichannel Fulfillment Manager focuses on daily execution of cross-channel fulfillment operations, SLA performance, and inventory flow
- Omnichannel Ops Lead focuses on coordinating store, warehouse, logistics, and customer operations across all channels
- Fulfillment Strategy Director focuses on long-term network design, automation, cost optimization, and future-state fulfillment capabilities
Key Responsibilities
- Managing fulfillment across e-commerce, retail, marketplace, and B2B channels
- Overseeing order routing, allocation, picking, packing, shipping, and returns operations
- Ensuring real-time inventory visibility across warehouses and stores
- Driving service levels such as same-day, next-day, click-and-collect, and ship-from-store
- Optimizing order accuracy, fulfillment speed, and delivery cost
- Leading cross-functional coordination with Supply Chain, Stores, IT, Customer Service, and Finance
- Implementing OMS, WMS, and logistics technology improvements
- Managing peak season readiness and capacity planning
- Monitoring KPIs such as OTIF, fill rate, cancellation rate, NPS, and cost per order
- Building long-term omnichannel fulfillment strategy and scalable operating models
Qualifications (Must-have)
- Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field
- 5–15+ years of experience in fulfillment, logistics, retail operations, e-commerce, or supply chain roles
- Strong understanding of omnichannel retail and order fulfillment operations
- Experience managing inventory, SLA delivery, and operational KPIs
- Strong problem-solving and analytical skills
- Excellent stakeholder management and cross-functional coordination
- Leadership experience managing teams or complex projects
- Ability to operate in fast-paced customer-driven environments
Preferred Qualifications
- Experience with OMS/WMS platforms such as Manhattan Associates, SAP EWM, Salesforce Commerce Cloud, or Oracle Order Management
- Familiarity with retail and e-commerce platforms such as Shopify, Amazon, Lazada, or Shopee
- Experience with logistics partners such as DHL, FedEx, or Ninja Van
- Exposure to automation, robotics, or smart fulfillment centers
- Strong reporting skills using Microsoft Power BI, Tableau, or Excel
- Experience in FMCG, fashion, electronics, retail, or DTC brands
- Lean / Six Sigma certification is a plus
- MBA or advanced operations qualification preferred
- Experience managing regional omnichannel fulfillment programs
