Overview
Online Store Coordinator Jobs in Sydney, New South Wales, Australia at Max Mara Fashion Group
Title: Online Store Coordinator
Company: Max Mara Fashion Group
Location: Sydney, New South Wales, Australia
We are seeking a dynamic and motivated individual to join our Head Office team as an Online Store Coordinator for MaxMara Fashion Group. This role offers a fantastic opportunity to gain hands-on experience in managing all aspects of an online retail operation and develop strategic skills as part of a data-driven team. The ideal candidate will have a passion for e-commerce, strong organisational skills, a problem-solving mindset, curiosity, and a desire to learn and grow within the industry.
In this role you will be responsible for the following:
Product Management
Assist the merchandising team with data to support the selection, pricing, and Merchandising of products, aiming to optimise sales and profitability.
Update and maintain product listings, descriptions, and images, ensuring the platform is sales-ready while maintaining accuracy and consistency in pricing and catalogue information across all platforms.
Customer Service
Work as second-level support for customer enquiries, feedback, and complaints, ensuring customer satisfaction and continuous improvement of Internal processes and platform evolution.
Provide the digital and retail management teams with reports on customer inquiries, trend analysis, and recommendations for improvements.
Order Processing
Manage the order fulfilment process for Online Channels (E-Commerce / B2E), including order entry, shipping, and returns, to ensure timely delivery and customer satisfaction.
Maintain regular communication with support teams (Warehouse and logistics operation, couriers, customer service and stores) to ensure all orders are being processed within a reasonable timeframe and customer enquiries are fixed.
Analysis and reporting
Generating analysis and insights to support strategy decisions on marketing and product purposes.
Execute and improve weekly and monthly performance reports.
Platform Maintenance and Improvements
Work closely with the technical team to troubleshoot issues, implement updates, and optimise the e-commerce platform for performance and usability.
Late meetings with our HQ Technical team based in Europe might be required.
Actively contribute as a team member in the development of new projects related to the digital platform.
Key Competencies:
Bachelor’s degree in Business, Marketing, or a related field preferred.
Previous experience in e-commerce, preferably in the retail or fashion industry.
Proficiency in Microsoft Office suite and e-commerce platforms (e.g., Shopify, Hybris, etc.).
Project management experience will be considered a plus
Excellent attention to detail and organisational abilities.
Understanding of digital marketing principles, tools and analytics.
Soft skills:
Passion for Fashion
Strong communication skills, both written and verbal.
Ability to work independently and collaboratively in a fast-paced environment.
Strong teamwork skills
