Overview
Operations & E-Commerce Manager Jobs in New York, NY at Siegelman Stable
Title: Operations & E-Commerce Manager
Company: Siegelman Stable
Location: New York, NY
About the Job
Siegelman Stable is seeking an experienced Operations & E-Commerce Manager to own the day-to-day operational backbone of our growing brand. We're looking for someone who has already run the systems behind a modern e-commerce business and can step in to manage them independently from day one.
This person wears a lot of hats. It's a startup, so no task is too big or too small. This role is ideal for someone who loves working in a creative startup environment, is passionate about fashion and sports, and wants to help shape how a growing brand operates. The right person is exceptionally organized, deeply analytical, and genuinely fluent in the tools that keep an online retail operation running: Shopify, Excel, and warehouse/fulfillment systems. You're the kind of person who builds the spreadsheet instead of asking for one, flags a needed restock before we run out, and gets satisfaction from a clean, well-documented system. You'll work directly with the founder and own e-commerce, inventory, and fulfillment operations end to end.
What You'll Own
E-Commerce & Site Management
- Manage and optimize the Shopify store end to end: product uploads, collections, descriptions, metafields, and storefront troubleshooting
- Plan and execute online launches and product drops, including back-in-stock and pre-order workflows
- Monitor site performance and resolve technical issues independently or by coordinating the right resources
Reporting & Analysis
- Build and deliver detailed, recurring reports on customer behavior, sales trends, and site performance
- Translate data into clear, actionable recommendations for the team
- Proactively monitor inventory and flag restocks before items sell out — owning the timing and the communication
Inventory & Operations
- Own inventory management and reconciliation across Shopify and warehouse/fulfillment systems
- Build and maintain inventory forecasting and restock planning — primarily in Excel (advanced formulas, pivot tables, and clean data structures expected)
- Manage SKU architecture, product data integrity, and systems documentation
- Oversee fulfillment partner relationships to ensure orders, returns, and exchanges are accurate and on time
Logistics & Vendor Coordination
- Coordinate inbound and outbound shipments, including international freight and customs when needed
- Manage vendor, warehouse, and 3PL relationships
- Identify and implement process improvements that increase operational efficiency
Customer & Brand Experience
- Oversee customer service standards across email and social, resolving escalations professionally
- Maintain a premium, consistent brand experience across every customer touchpoint
What We're Looking For
- 3+ years of hands-on e-commerce or retail operations experience, ideally in a growing brand where you wore multiple hats
- Advanced Excel skills — this is non-negotiable; you should be comfortable building forecasts, reconciliations, and reporting without hand-holding
- Deep, demonstrated Shopify experience (not just familiarity — actual day-to-day management)
- Direct experience with warehouse/fulfillment systems and inventory reconciliation
- Comfort pulling and interpreting data to report on customer behavior and trends
- Exceptional organization and attention to detail; you catch errors others miss
- Strong, professional written communication
- A genuine passion for fashion and sports, and excitement about our brand
- A self-starter who's happy to wear a lot of hats and thrives in a fast-moving, creative startup environment where priorities shift
- Experience with 3PLs, customs/freight, and marketing/analytics tools
Details
- Location: New York
- Type: Full-time
- In office
