Overview

Operations Manager Jobs in Los Angeles, CA at Thrive Now HR, LLC

Title: Operations Manager

Company: Thrive Now HR, LLC

Location: Los Angeles, CA

Full-Time, Non-exemptReports to: CEO

At Ellae’ Lisque’, we are looking for an Operations Manager to lead a high-performing team to complete tasks, you will have overall responsibility for all aspects of office operations. This is a high-visibility role, creating exceptional customer experiences. You are accountable for creating a highly standardized environment in which customers have a transformational experience, employees are able to do their best and the business runs with ease. This requires a constant balancing of priorities, including strategic, operational & leadership excellence and an authentic approach. You must be a role model for our company, our customer first mentality and our culture. If you have a passion for operational excellence in all its diverse forms and the adaptability to remain fluid to ever-evolving fashion dynamics, this is an opportunity for you.

Qualifications:

Must be at least 18 years old

Must have a High School diploma or equivalent

Must be willing and able to work all shifts and some overtime as needed

Excellent Customer Service Skills

Working knowledge of Microsoft Office suite: Word, Excel, PowerPoint

At least 2 years of management experience

At least 2 years of retail experience

At least 1 year of Shopify experience

Excellent written and verbal communication skills

Ability to lead, communicate, present and influence at all levels of the organization

Strong organizational skills, excellent listening skills, strong negotiation and presentation skills and a keen attention to detail

Strong attention to detail.

Ability to lift heavy objects.

Ability to adapt to a fast-paced entrepreneurial environment

A high comfort-level in a fast-paced environment

Ability to handle data with confidentiality

Exceptional organizational and time management skills

Physical Factors

Primarily standing with bending, twisting, reaching, pulling, walking, and lifting up to 50 pounds

Picking, pulling, and packing orders and counting inventory

Typical Working Conditions will include inside work at the corporate office or onsite at facility warehouse

Equipment Used:

Personal Laptop

Copier/Printer/Office Telephone

Mail Postage Meter

Cell phone (employee’s personal cell)

Essential Job Responsibilities:

Customer Support:

Championing and modeling our mission, vision, and values

Committed to exceptional customer service.

Provides superb and fast Customer service via email, social media, text, and phone.

Establishing strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations

Resolves issues to avoid escalations.

Fulfills orders, exchanges, and returns.

Forecasting:

Develops sale opportunities based on products, inventory volume, ROI and selling power.

Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs, and resources

Market Research:

Studies the market to stay ahead of what is coming to the indie fashion industry as it pertains to marketing, fashion trends, competition, and anything else that is relevant to the company’s growth.

Team Management:

Manages Customer Service team.

Assure all policies are met.

Goal Forecasting:

Assures weekly sales and growth goals are met.

Meetings with CEO:

Conducts weekly reporting meetings with…

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.