Overview
Operations Manager – London Jobs in London Area, United Kingdom at Blueground
Title: Operations Manager – London
Company: Blueground
Location: London Area, United Kingdom
Description
We are currently looking for an Operations Manager to join our London team. The Operations Manager position is one of the most impactful and essential roles at Blueground. As an Operations Manager, your primary focus will be the implementation, adaptation and continuous improvement of our business systems and processes in your city. You will be responsible for getting our new properties at a ready to move-in stage in a timely fashion, managing and training third-party contractors, 3pl companies and ensuring smooth operation across the team.
What You Will Focus On
Full operational set-up and maintenance coordination of Blueground properties (furnishing, supplies, services, etc) according to brand style and guidelines
Work with the central design team on the implementation of large design initiatives
Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on Blueground’s photoshoot guidelines
Drive down operational costs and constantly improve processes, while upholding Blueground’s quality standards
Liaise, manage and negotiate with contractors, vendors and external business partners ensuring that our guests enjoy high standards of client experience
Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the Design and Supply Chain teams
Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services
Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Manage the team of Operations Associates (who will assist in the set up of the apartments), by leading their onboarding process and providing continuous feedback
Requirements
What we are looking for:
4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME or large corporation
Bachelor’s degree
Results-oriented go-getter; great at multitasking and managing competing priorities
Exceptional communication and organizational skills
Significant project management experience while working under tight deadlines
Strong analytical and problem-solving skills put to use in a fast pace environment
Fluent in Google Suite and MS Office; experience with inventory management systems is a plus
Guest-centric mindset
Team player and creative thinker
Experience in hospitality or real estate is considered a plus
Team management experience, optimally in field operations is considered a plus
Benefits
Your benefits:
Competitive salary + bonus
Stock Option Plan
Flexible Paid Time Off
Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to OneMedical and Health Advocate
Enhanced parental leave
Dynamic working environment with talented people
Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!
