Overview
Private Client Manager (Luxury) Jobs in Milan, Lombardy, Italy at 2-TIMES
Title: Private Client Manager (Luxury)
Company: 2-TIMES
Location: Milan, Lombardy, Italy
Candidates must be based within proximity of one of our 2-TIMES locations: Hong Kong (Central), Singapore (Rochor), or Melbourne (CBD). Eventual relocation toAsiais required.
Reporting to the VP of Private Clients, our Private Client Sales Managers are primarily responsible for increasing the spending power of 2-TIMES’ multi-region client lists, engaging with and developing new and existing High Net Worth (HNW) members across key target regions.
He/She/They will develop highly personalised relationships with clients, both online and in-person at events, from key markets counting Japan, Korea, Hong Kong, Singapore, Thailand, UAE/KSA (GCC), and Mainland China — providing one-to-one styling support and a curated shopping experience that is totally localized and focuses on upholding the innovative nature of 2-TIMES’ multi-faceted retail model, which comprises luxury fashion, beauty/fragrance, contemporary art, and music.
Our Private Client team expertly navigates both data and judgment to quickly assess the independent needs of varying subjects relevant to our HNWs; including special occasions, vendors/products of interest, language needs, time constraints, etc.
Responsibilities
· Nurturing existing clients, reactivating lapsed clients and developing personal relationships with new, high-value prospects, to introduce them to the private client service.
· Responding to client queries and needs effectively & efficiently, acting in a manner that is equal parts patient and urgent, to deliver excelled results
· Analysing historical information, evaluating input from all department managers and assessing current business trends to develop accurate item forecasts for personalised e-messaging, developing on troubleshooting guides for reoccurring business and styling challenges
· Striving for the continual elevation of imagery utilising 2-TIMES’ visual aesthetic and brand standards, updating style guides as well as other necessary documentation in the styling department
· Collaborate and suggest initiatives and ideas to develop the Private Client business via building strong partnerships across Hong Kong, Singapore, and Australia HQ’s
Requirements
· Bachelor’s degree in a relevant field (Fashion Design, Professional Communications, Journalism, Marketing)
· 3-5 years experience as a Sales Manager or Personal Stylist – a strong client base is a plus
· Knowledge of luxury brands and the global multi-brand fashion landscape, coupled with a strong interest in garment construction
· Aligned sense of direction regarding market-specific cultural ongoings, with an eye for newness spanning key topics of interest including but not limited to: food & drink, fine art, design, architecture, fashion, entertainment, travel, beauty, etc.
· Web, App and Mac–savviness, with knowledge of Google/Microsoft suites a must. Adobe CC is an asset.
· Experience using project management and communications tools like Notion and Slack are highly regarded
· Written and spoken proficiency in English is a must, with native fluency in Korean, Japanese, Mandarin, Cantonese, Thai and Arabic required, per respective target region
· Availability to work with international timezones, based on clients needs
Skills
· Adaptable to rapid changes, flexible in manoeuvring in an environment with high demands and pressure for sales deliverables
· Likeminded positioning sensibility, with equally strong qualitative and analytical skills
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