Overview
Private Client Manager Jobs in Paris, Île-de-France, France at Auctentic BV
Title: Private Client Manager
Company: Auctentic BV
Location: Paris, Île-de-France, France
About Auctentic
Auctentic is an international marketplace specializing in luxury jewelry, diamonds, gemstones and watches.
We work with private clients who are looking to sell high-value pieces, guiding them through a secure, discreet and expert-led process — from initial review and valuation to buyer interest, appointment coordination and final sale.
As part of our continued growth in France, we are looking for a Private Client Manager to join our French team.
About the role
This is a client-facing role that combines private client management, consultative sales and local commercial operations.
You will be responsible for supporting private clients throughout their journey with Auctentic — understanding their needs, collecting the relevant information, coordinating next steps, and ensuring a professional, discreet and high-quality client experience.
The role requires someone who is commercially minded, highly organized, service-oriented, and comfortable building trust with clients who are selling valuable and often personal items.
What you’ll do
- Manage private client inquiries across France.
- Understand each client’s needs, expectations and readiness to move forward.
- Collect relevant information, including photos, certificates, documents, measurements, box and warranty details.
- Explain Auctentic’s process clearly and professionally, including expert review, valuation, buyer interest, appointments, secure shipment and payment.
- Build trusted relationships with private clients and guide them through the process with discretion and care.
- Coordinate client appointments, secure shipments and all required pre-meeting information.
- Follow up with clients in a thoughtful, structured and professional way.
- Manage client expectations regarding timing, process and potential value.
- Maintain accurate client records, notes and next steps in HubSpot.
- Work closely with the Country Manager, valuation experts, logistics team and international HQ.
- Support local commercial and operational processes as the French activity grows.
- Contribute to improving client flows, communication templates and internal processes.
What we’re looking for
- Native-level French and strong English.
- 3–5 years of experience in client-facing roles, private client services, client advisory, luxury retail, consultative sales, client success or commercial operations.
- Excellent communication and relationship-building skills.
- Strong commercial awareness and the ability to guide clients toward the next step.
- High level of discretion, professionalism and integrity.
- Strong organizational skills and attention to detail.
- Ability to manage several priorities and client processes at the same time.
- Proactive, hands-on and comfortable taking ownership.
- Comfortable working in a fast-moving international environment.
Nice to have
- Experience in luxury goods, jewelry, diamonds, gemstones or watches.
- Gemology knowledge or certification.
- Experience working with private clients or high-net-worth individuals.
- Experience with HubSpot or another CRM.
- Knowledge of logistics, secure shipments or appointment coordination.
- Background in luxury retail, auction houses, private banking, wealth management, insurance, real estate or premium services.
Why join us
This is an opportunity to join a growing international company in the luxury sector and play an important role in the development of the French market.
You will work closely with private clients, local management and international teams, with exposure to both the commercial and operational sides of the business.
