Overview
Private Client Relation Executive Jobs in Singapore, Singapore at Fendi
Title: Private Client Relation Executive
Company: Fendi
Location: Singapore, Singapore
Position
The Private Client Relations Executive will be responsible for the overall private client experience by developing relationships with VICs and delivering personalized services as well as foster strong relationships with our high-net-worth clientele.
Job Responsibilities
VIC Management:
Supporting Store Managers and Client experts in building and maintaining long-term relationships with VIC clients, ensuring their loyalty and satisfaction.
Act as the primary point of contact for retail teams with VIC clients to support their inquiries and needs during special events
Collaborate with the relevant stakeholders to develop an exclusive VIC journey
Develop a deep understanding of different regional VIC clients’ preferences, tastes, and purchasing behaviors to advise better personalized journey
VIC Data Development
Support teams to drive high-end sales growth by identifying new business opportunities within the private client segment by deepening the team’s knowledge of VIC trends.
Working closely with the Omni and PCR Director to develop VIC Roadmap
Develop and issue high-end and VIC tracker reports to the relevant stakeholders.
Brand Ambassador
Serve as a brand ambassador, ensuring a consistent and luxurious experience that reflects the brand’s ethos.
Stay updated on the latest VIC trends in luxury goods, market dynamics, and competitor activities to offer informed advice to the relevant stakeholders
PCR Operational Excellence
Maintain accurate VIC client profiles and purchase histories in salesforce systems to ensure seamless profiling and targeting.
Closely following up on any VIC client re-assignment from stakeholders when needed
Collaborate with internal stakeholders to ensure timely delivery of loyalty gifts
Implement and follow up on VIC fashion show pre-order campaigns
Top Client Activation & Networking
Working with relevant stakeholders to plan and execute private client activations and experiences
Collaboration with external stakeholders on high networth prospect acquisition
Profile
Proven experience in a luxury retail, hospitality, or similar high-end customer-facing role.
Minimum 3 years or above relevant experience in Client Development, prior experience in similar luxury fashion brand will be added advantage
Strong understanding of the luxury goods industry and high-net-worth customer expectations.
A proactive, results-driven mindset with the ability to work independently and under pressure.
Strong analytics skill, numerically sensitive with Project Management expertise
Strong customer service mindset
Excellent communication skills, particularly when dealing with international, multilingual stakeholders
Proficient in MS Office especially MS Excel and Power Point
