Overview
Product Assistant Jobs in Makati, National Capital Region, Philippines at Smart Communications, Inc.
Title: Product Assistant
Company: Smart Communications, Inc.
Location: Makati, National Capital Region, Philippines
Regular Duties and Responsibilities:
Market Research
Works with Brand to understand the Personas, customer needs, and wants
Gathers product requirements and create customer journeys and champions user experience and design
Conducts market scanning, best practices, competitive analysis, surveys, usability research, etc. to further understand the customer needs
Product Design
Understands overall strategy and direction of the Brand lineup and defines product roadmap
Develops the business case for new products, improvements to existing products
Defines functional specifications, business policies, processes, quality standards and user experiences of products managed
Designs user interaction models, workflows and user interfaces considering the overall customer experience
Creates prototype that demonstrates and validates the concept or idea
Iterates on the product based on customer feedback
Product Portfolio Management
Ensures that the product roadmap is aligned with both tactical and strategic directions
Updates the Product Catalog of Rate Plans and Add-Ons
Provides regular product updates to Brands
Oversees and manages the Product lifecycle of assigned products and services from concept to design, development, build, roll-out and distribution, activation, billing, maintenance, modification and upgrade through to retirement and decommissioning
Product Testing and Acceptance
Provides test parameters for new and existing product that will be deployed
Assists in Business Acceptance Testing together with the developers and the Technical Team
Team Lead for Postproduction testing for Products that were successfully deployed
Provides product testing signoff for all deployment in Staging Environment and Production Environment.
Education:
Graduate of any Bachelor’s Degree.
Experience:
At least 4 years of experience in the areas listed below:
Product Management
Project Management
Product Design
Business Analysis
