Overview
Project Manager, Customer Success Jobs in Italy at Centric Software
Title: Project Manager, Customer Success
Company: Centric Software
Location: Italy
Centric Software is the leading PLM solution for fashion, retail, footwear, luxury, outdoor and consumer goods companies. Our Project Managers have an appetite for innovative technologies, a strong autonomy, credibility with senior stakeholders, and a taste for challenge. You are joining a close-knit and motivated team, and you will evolve within a growing company, with the opportunity and responsibility to contribute, letting your talent speak.
A successful Project Manager has first and foremost a broad knowledge of the many facets of business and market forces and deep experience in project planning, budget monitoring and communication management. The Project Manager will be responsible for delivering Centric PLM Agile deployment projects ontime, per schedule, in budget, per responsible technical- and business goals of the company (e.g., out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy). The Project Manager is also responsible for the reporting and communication of the project status to the client. The goal is to contribute to the clients’ long-lasting success so that our reputation can expand along with our clientele.
This position will report to the Italian Project Director, Customer Success
Responsibilities
Ensure a utilization target of 80% is met by:
Day-to-day responsibility for the successful delivery of a Centric PLM implementation project
Build project plans/phasing, project teams
Contribute to the definition of sales proposal especially:
Services allocation and break down
Product extensions
Project plan and timing
Statement Of Work (scope)
Organize resources to staff projects
Preparation and participation in Steerco meetings
Budget monitoring and responsibility
Preparation and presentation of project status reports
Issues resolution following escalation from customer
Follow up and support escalation of issues with PM R&D
Provide guidance based on experience and Centric best practices for any occurring problems, issues, and planning dependencies – conflict management/project management
Assist the client in implementing the plan and resolve any occasional discrepancies – change management / project management
Organizing and execute assigned Centric PLM software implementation projects on behalf of Centric according to client’s requirements and /or scope mentioned in the statement of work, SOW
Develop detailed implementation- and communication plans, including timelines, budget, resource and progress tracking details to drive small or big Centric PLM change initiatives
Organize the collection of information about the client’s business process, IT landscape and data usage through a variety of methods (business process analyses, interviews, surveys, reports, RFI etc.)
Maintain quality standards regarding methodologies, documentation, progress tracking, project administration by using internal Centric systems
Coach others and share experiences and knowledge Skills
Considerable experience as a Project Manager in the IT industry
Familiarization with agile project methodologies and practices
Budget & Time Management
The ability to work in a team
Communication skills (internal / external)
Feedback loop to project team
Conflict Management
Escalation Management
Process analysis methodology
Execute Centric implementation methodologies
Presentation Skills & Storytelling
Workshop Management
Requirements gathering & shari…
